RT 2.x


#1

I dunno… I’m probably rocking the boat here, but, to be honest, the RT2.x GUI
scares the crap out of me. RT’s a great application, but, on first glance,
RT2.x adds another whole layer of complexity to the GUI that looks to make the
Admin’s life more difficult rather than make it easier… It’s just looking
more and more like something from Remedy (can we say “ewwww!”?)…

We’ll probably be holding on to RT 1.x for a while…

-Rich

In a message dated: Tue, 24 Oct 2000 01:15:42 EDT
Jesse said:

2.0 Acutally makes this much more configurable, though we may not
ship a “full” set of notification options for 2.0.0.

Any idea when 2.0 will be released? Is the CVS version stable enough for use
now?

Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com


#2

In a message dated: Tue, 24 Oct 2000 11:40:36 EDT
Richard West said:

I dunno… I’m probably rocking the boat here, but, to be honest, the RT2.x GUI
scares the crap out of me. RT’s a great application, but, on first glance,
RT2.x adds another whole layer of complexity to the GUI that looks to make the
Admin’s life more difficult rather than make it easier… It’s just looking
more and more like something from Remedy (can we say “ewwww!”?)…

We’ll probably be holding on to RT 1.x for a while…

Yikes!!! And I thought it was going to be just a few “feature” requests :slight_smile:
This thing looks huge! I’ll reserve judgement until I see it. It would be
nice if the interface were a little configurable to meet the needs of
different people.

Jesse did a great job with RT1.X, so I have no reason to expect less from him
on 2.0 :slight_smile:
Seeya,
Paul
I’m in shape, my shape just happens to be pear!

 If you're not having fun, you're not doing it right!

#3

Yikes!!! And I thought it was going to be just a few “feature” requests :slight_smile:
This thing looks huge! I’ll reserve judgement until I see it. It would be
nice if the interface were a little configurable to meet the needs of
different people.

nod I can see where the desire is to make it do everything for everyone… The
ability to turn on and off ‘features’, including those within the GUI, would be a
nice ‘feature’. :slight_smile:

Jesse did a great job with RT1.X, so I have no reason to expect less from him
on 2.0 :slight_smile:

This is true. :slight_smile:

My concern is that the design of “everything for everyone” makes it overly
complex, or just plain too much, for those looking for an easy-to-use and
customizable helpdesk system…

-Rich

Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com


#4

matter of personal pref and needs, i think. some of the features like ticket
dependencies and hierarchies could be really useful in my environment. drooling

Richard West wrote:


#5

The design of the 2.0 UI is completely customizable. you can yank anything
you don’t need.

Don’t knock it 'till you’ve tried it.On Tue, Oct 24, 2000 at 11:52:24AM -0400, Richard West wrote:

Yikes!!! And I thought it was going to be just a few “feature” requests :slight_smile:
This thing looks huge! I’ll reserve judgement until I see it. It would be
nice if the interface were a little configurable to meet the needs of
different people.

nod I can see where the desire is to make it do everything for everyone… The
ability to turn on and off ‘features’, including those within the GUI, would be a
nice ‘feature’. :slight_smile:

Jesse did a great job with RT1.X, so I have no reason to expect less from him
on 2.0 :slight_smile:

This is true. :slight_smile:

My concern is that the design of “everything for everyone” makes it overly
complex, or just plain too much, for those looking for an easy-to-use and
customizable helpdesk system…

-Rich


Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com


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#6

In a message dated: Tue, 24 Oct 2000 12:29:47 EDT
Jesse said:

The design of the 2.0 UI is completely customizable. you can yank anything
you don’t need.

Very cool!

Don’t knock it 'till you’ve tried it.

I wasn’t, just wanted to know when I could try it :slight_smile:
Seeya,
Paul
I’m in shape, my shape just happens to be pear!

 If you're not having fun, you're not doing it right!