RT 2 to RT 3 version 1.6

http://fsck.com/pub/rt/devel/rt2-to-rt3-v1.6.tar.gz

This version adds a first cut of an “incremental import” tool, so that
large sites can manage to do a full import without extensive downtime.
More details are in the readme. I’d love to hear success/failure
reports.

Jesse

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

-----BEGIN PGP SIGNED MESSAGE-----

On 21-Mar-2003, Jesse Vincent wrote message “[rt-devel] RT 2 to RT 3 version
1.6”

This version adds a first cut of an “incremental import” tool, so that
large sites can manage to do a full import without extensive downtime.
More details are in the readme. I’d love to hear success/failure
reports.

Ok, grabbed this, made a new dump from the rt2 database.

Grabbed rc4 and installed it, initialized the db. Did the import of the dump
and got this output:

./dumpfile-to-rt-3.0 rt2dump

Importing users


Importing groups
[Fri Mar 21 13:59:01 2003] [crit]: 1 (/opt/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Mar 21 13:59:01 2003] [crit]: Can’t load a principal for id
(/opt/rt3/lib/RT/ACE_Overlay.pm:885)
Importing
tickets…








…Importing links
Could not create scrip: On Comment Notify Owner As Comment with template
Correspondence in queue0
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue4
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue4
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue5
Could not create scrip: On Resolve Notify Owner with template Resolved in queue5
Could not create scrip: On Create Notify Owner with template Transaction in
queue6
Could not create scrip: On Comment Notify Owner with template Correspondence in
queue6
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue7
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue7
Could not create scrip: On Resolve Notify Owner As Comment with template
escalation-resolved in queue14
Could not create scrip: On Resolve Notify Requestors, Ccs and AdminCcs As
Comment with templateescalation-resolved in queue14
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue14
Could not create scrip: On Status Notify AdminCcs with templateTransaction in
queue22
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue24

I can log in without errors, but when I click on “Tickets” in the sidebar, or
any of the Queue’s listed under Quick Search, I get errors like this:

System error

error:
Can’t locate object method “CountAll” via package “RT::Tickets” at
/opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

context:

277:
}
278:

279:

All errors returned from this routine will be in exception form.

280:
local $SIG{‘DIE’} = sub {
281:
rethrow_exception( $_[0] );
282:
};
283:

284:
285:

$m is a dynamically scoped global containing this

code stack:
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281
/opt/rt3/lib/RT/Tickets_Overlay.pm:1697
/opt/rt3/share/html/Search/Listing.html:104
/opt/rt3/share/html/autohandler:145

raw error

Can’t locate object method “CountAll” via package “RT::Tickets” at
/opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 123
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"CountAll" via package “RT::Tickets” at /opt/rt3/lib/RT/Tickets_Overlay.pm line
1697.^J’) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 281
HTML::Mason::Request::ANON(‘Can’t locate object method “CountAll” via
package “RT::Tickets” at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’)
called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697
RT::tickets::CountAll(‘RT::Tickets=HASH(0x92adb18)’) called at
/opt/rt3/share/html/Search/Listing.html line 104
HTML::Mason::Commands::ANON(‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’,
‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’,
‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8f63324)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x8f63324)’, ‘ValueOfQueue’,
8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’,
‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’
, ‘HTML::Mason::Component::FileBased=HASH(0x8f63324)’, ‘ValueOfQueue’, 8,
‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’,
‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x92ed
ab8)’) called at /opt/rt3/share/html/autohandler line 145
HTML::Mason::Commands::ANON(‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’,
‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’,
‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’, ‘ValueOfQueue’,
8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’,
‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’
, ‘HASH(0x89becfc)’, ‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’,
‘HASH(0x89becfc)’, ‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’,
‘HASH(0x89becfc)’, ‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’
) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=H
ASH(0x92edab8)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 783
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8f
0473c)’, ‘Apache=SCALAR(0x8eff9e0)’) called at /opt/rt3/bin/webmux.pl line 119
RT::Mason::handler(‘Apache=SCALAR(0x8eff9e0)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x8eff9e0)’) called at /dev/null line 0

Andy Harrison
Great Works Internet
System Operations
ajharrison@gwi.net
RSA 1024 pgp key: http://www.nachoz.com/andy.pub

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you’ve got an out of date DBIx::SearchBuilder. did you run rt’s
dependency checker/resolver as mentioned in the docs?

-jOn Fri, Mar 21, 2003 at 11:54:27AM -0500, Andy Harrison wrote:

-----BEGIN PGP SIGNED MESSAGE-----

On 21-Mar-2003, Jesse Vincent wrote message "[rt-devel] RT 2 to RT 3  version
1.6"

This version adds a first cut of an “incremental import” tool, so that
large sites can manage to do a full import without extensive downtime.
More details are in the readme. I’d love to hear success/failure
reports.

Ok, grabbed this, made a new dump from the rt2 database.

Grabbed rc4 and installed it, initialized the db. Did the import of the dump
and got this output:

./dumpfile-to-rt-3.0 rt2dump

Importing users


Importing groups
[Fri Mar 21 13:59:01 2003] [crit]: 1 (/opt/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Mar 21 13:59:01 2003] [crit]: Can’t load a principal for id
(/opt/rt3/lib/RT/ACE_Overlay.pm:885)
Importing
tickets…








…Importing links
Could not create scrip: On Comment Notify Owner As Comment with template
Correspondence in queue0
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue4
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue4
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue5
Could not create scrip: On Resolve Notify Owner with template Resolved in queue5
Could not create scrip: On Create Notify Owner with template Transaction in
queue6
Could not create scrip: On Comment Notify Owner with template Correspondence in
queue6
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue7
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue7
Could not create scrip: On Resolve Notify Owner As Comment with template
escalation-resolved in queue14
Could not create scrip: On Resolve Notify Requestors, Ccs and AdminCcs As
Comment with templateescalation-resolved in queue14
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue14
Could not create scrip: On Status Notify AdminCcs with templateTransaction in
queue22
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue24

I can log in without errors, but when I click on “Tickets” in the sidebar, or
any of the Queue’s listed under Quick Search, I get errors like this:

System error

error:
Can’t locate object method “CountAll” via package “RT::Tickets” at
/opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

context:

277:
}
278:

279:

All errors returned from this routine will be in exception form.

280:
local $SIG{‘DIE’} = sub {
281:
rethrow_exception( $_[0] );
282:
};
283:

284:

285:

$m is a dynamically scoped global containing this

code stack:
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281
/opt/rt3/lib/RT/Tickets_Overlay.pm:1697
/opt/rt3/share/html/Search/Listing.html:104
/opt/rt3/share/html/autohandler:145

raw error

Can’t locate object method “CountAll” via package “RT::Tickets” at
/opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 123
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"CountAll" via package “RT::Tickets” at /opt/rt3/lib/RT/Tickets_Overlay.pm line
1697.^J’) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 281
HTML::Mason::Request::ANON(‘Can’t locate object method “CountAll” via
package “RT::Tickets” at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’)
called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697
RT::tickets::CountAll(‘RT::Tickets=HASH(0x92adb18)’) called at
/opt/rt3/share/html/Search/Listing.html line 104
HTML::Mason::Commands::ANON(‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’,
‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’,
‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8f63324)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x8f63324)’, ‘ValueOfQueue’,
8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’,
‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’
, ‘HTML::Mason::Component::FileBased=HASH(0x8f63324)’, ‘ValueOfQueue’, 8,
‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’,
‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x92ed
ab8)’) called at /opt/rt3/share/html/autohandler line 145
HTML::Mason::Commands::ANON(‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’,
‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’,
‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’, ‘ValueOfQueue’,
8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’, ‘ValueOfStatus’,
‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’
, ‘HASH(0x89becfc)’, ‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’,
‘HASH(0x89becfc)’, ‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’,
‘HASH(0x89becfc)’, ‘HTML::Mason::Component::FileBased=HASH(0x8f0e030)’,
‘ValueOfQueue’, 8, ‘StatusOp’, ‘=’, ‘NewSearch’, 1, ‘QueueOp’, ‘=’,
‘ValueOfStatus’, ‘ARRAY(0x8e59a2c)’, ‘RowsPerPage’, 50) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’
) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x92edab8)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=H
ASH(0x92edab8)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 783
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8f
0473c)’, ‘Apache=SCALAR(0x8eff9e0)’) called at /opt/rt3/bin/webmux.pl line 119
RT::Mason::handler(‘Apache=SCALAR(0x8eff9e0)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x8eff9e0)’) called at /dev/null line 0

~~
Andy Harrison
Great Works Internet
System Operations
ajharrison@gwi.net
RSA 1024 pgp key: http://www.nachoz.com/andy.pub

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http://www.bestpractical.com/rt – Trouble Ticketing. Free.

-----BEGIN PGP SIGNED MESSAGE-----

On 21-Mar-2003, Jesse Vincent wrote message “Re: [rt-devel] RT 2 to RT 3
version 1.6”

you’ve got an out of date DBIx::SearchBuilder. did you run rt’s
dependency checker/resolver as mentioned in the docs?

Got it. Done the install so many times lately I forgot that step… :wink:

I still get below errors though.

…Importing links
Could not create scrip: On Comment Notify Owner As Comment with template
Correspondence in queue0
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue4
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue4
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue5
Could not create scrip: On Resolve Notify Owner with template Resolved in
queue5
Could not create scrip: On Create Notify Owner with template Transaction in
queue6
Could not create scrip: On Comment Notify Owner with template Correspondence
in
queue6
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue7
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue7
Could not create scrip: On Resolve Notify Owner As Comment with template
escalation-resolved in queue14
Could not create scrip: On Resolve Notify Requestors, Ccs and AdminCcs As
Comment with templateescalation-resolved in queue14
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue14
Could not create scrip: On Status Notify AdminCcs with templateTransaction
in
queue22
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue24

Any ideas?

Andy Harrison
Great Works Internet
System Operations
ajharrison@gwi.net
RSA 1024 pgp key: http://www.nachoz.com/andy.pub

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Also, other misbehavior I notice, if I click new search, status “isn’t”
“resolved”, results per page “100”, click search, it says "Found 71 Tickets"
however only 18 are displayed on the screen.

If I try doing new search and status “isn’t” “new”, it says “Found 723 Tickets”
(about the right amount) but only displays 3 of them on the screen.

Andy Harrison
Great Works Internet
System Operations
ajharrison@gwi.net
RSA 1024 pgp key: http://www.nachoz.com/andy.pub

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Sure you’ve got permissions to see them?On Fri, Mar 21, 2003 at 12:53:27PM -0500, Andy Harrison wrote:

-----BEGIN PGP SIGNED MESSAGE-----

Also, other misbehavior I notice, if I click new search, status “isn’t”
“resolved”, results per page “100”, click search, it says "Found 71 Tickets"
however only 18 are displayed on the screen.

If I try doing new search and status “isn’t” “new”, it says “Found 723 Tickets”
(about the right amount) but only displays 3 of them on the screen.

~~
Andy Harrison
Great Works Internet
System Operations
ajharrison@gwi.net
RSA 1024 pgp key: http://www.nachoz.com/andy.pub

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rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Could not create scrip: On Comment Notify Owner As Comment with template
Correspondence in queue0
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue4
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue4
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue5
Could not create scrip: On Resolve Notify Owner with template Resolved in
queue5
Could not create scrip: On Create Notify Owner with template Transaction in
queue6
Could not create scrip: On Comment Notify Owner with template Correspondence
in
queue6
Could not create scrip: On Resolve Notify Owner As Comment with template
Resolved in queue7
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue7
Could not create scrip: On Resolve Notify Owner As Comment with template
escalation-resolved in queue14
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue14
Could not create scrip: On Correspond Notify Owner As Comment with template
Correspondence in queue24

Ok. so there’s some sort of issue with ‘NotifyOwner’ imports

Could not create scrip: On Resolve Notify Requestors, Ccs and AdminCcs As
Comment with templateescalation-resolved in queue14

the importer can’t import custom templates

Could not create scrip: On Status Notify AdminCcs with templateTransaction
in
queue22

here you’ve got a non-standard condition. no real surprise that the
importer won’t import it.

Any ideas?

~~
Andy Harrison
Great Works Internet
System Operations
ajharrison@gwi.net
RSA 1024 pgp key: http://www.nachoz.com/andy.pub

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-----BEGIN PGP SIGNED MESSAGE-----

On 21-Mar-2003, Jesse Vincent wrote message “Re: [rt-devel] RT 2 to RT 3
version 1.6”

Sure you’ve got permissions to see them?

Hmm, I guess that was a vast assumption, now that I think of it. I compared the
rights from the production rt2 server and everything is set to (no value) under
Configuration:Global:UserRights, as are all the GroupRights. The settings are
the same on the rt3 server.

Is this the correct place to determine if I’ve got permissions?

Andy Harrison
Great Works Internet
System Operations
ajharrison@gwi.net
RSA 1024 pgp key: http://www.nachoz.com/andy.pub

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“JV” == Jesse Vincent jesse@bestpractical.com writes:

Could not create scrip: On Resolve Notify Requestors, Ccs and AdminCcs As
Comment with templateescalation-resolved in queue14

JV> the importer can’t import custom templates

Ouch! Every one of my queues has a customized OnCreate template sent
to the creator giving them topic-specific instructions regarding their
query…

What happens to them? Do the templates get lost and the corresponding
scrips ignored? I guess manually recreating them wouldn’t be a big
issue…

Correct. they just need to be manually imported. Because of the API
changes between RT2 and RT3, we don’t want to do a blind import.On Fri, Mar 21, 2003 at 02:05:32PM -0500, Vivek Khera wrote:

“JV” == Jesse Vincent jesse@bestpractical.com writes:

Could not create scrip: On Resolve Notify Requestors, Ccs and AdminCcs As
Comment with templateescalation-resolved in queue14

JV> the importer can’t import custom templates

Ouch! Every one of my queues has a customized OnCreate template sent
to the creator giving them topic-specific instructions regarding their
query…

What happens to them? Do the templates get lost and the corresponding
scrips ignored? I guess manually recreating them wouldn’t be a big
issue…


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