Rt 2-1-70 cannot edit global templates

Hi,

I’m finding that in rt-2-1-70 that I can create new global templates, but if
I try to modify either the original global templates or my new ones, I get
the message (in RED):
RT Error
No Template

Oh, I get the same error if I create and try to modify queue-specific
templates.

I’m logged in as root.

Is this a bug or expected behavior? Is there a workaround?

Thanks

Peter
Peter Burkholder, System Administrator
Digital Library for Earth System Education (DLESE – http://www.dlese.org)
peterb@ucar.edu
DLESE Program Center (DPC) ~~~ ~~ ~~~~ __o
UCAR/DPC, P.O. Box 3000 Ph) 303-497-2663 ~~~ ~~~~ ~~ `<,
Boulder, CO 80307-3000 Fx) 303-497-8336 ~~~~ ~~~ ~~~~ ()/ ()

I’m finding that in rt-2-1-70 that I can create new global templates, but if
I try to modify either the original global templates or my new ones, I get
the message (in RED):
RT Error
No Template

John Sloan posted a patch for this a few days ago:

*** Template.html.orig 2003-02-09 06:32:05.000000000 +0000
— Template.html 2003-02-13 15:09:30.000000000 +0000
*** 35,41 ****
%if ($Create ) {

% } else {
!
% }

%# hang onto the queue id
— 35,41 ----
%if ($Create ) {

% } else {
!
% }

%# hang onto the queue id

(darren)

I have discovered that all human evil comes from this, man’s being
unable to sit still in a room.
– Blaise Pascal

Hi,

I’m finding that in rt-2-1-70 that I can create new global templates, but if
I try to modify either the original global templates or my new ones, I get
the message (in RED):
RT Error
No Template

Oh, I get the same error if I create and try to modify queue-specific
templates.

I’m logged in as root.

Is this a bug or expected behavior? Is there a workaround?

Thanks

Peter

It’s a bug. To quote myself:

http://lists.fsck.com/pipermail/rt-devel/2003-February/003059.html

John

fixed in 2.1.72 ;)On Fri, Feb 14, 2003 at 11:42:58AM -0500, darren chamberlain wrote:

I’m finding that in rt-2-1-70 that I can create new global templates, but if
I try to modify either the original global templates or my new ones, I get
the message (in RED):
RT Error
No Template

John Sloan posted a patch for this a few days ago:

*** Template.html.orig 2003-02-09 06:32:05.000000000 +0000
— Template.html 2003-02-13 15:09:30.000000000 +0000


*** 35,41 ****
%if ($Create ) {

% } else {
!
% }

%# hang onto the queue id
— 35,41 ----
%if ($Create ) {

% } else {
!
% }

%# hang onto the queue id

(darren)


I have discovered that all human evil comes from this, man’s being
unable to sit still in a room.
– Blaise Pascal


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