Rt 2.0 happy user but just a question

Dear All,

I have just migrated my old rt queue to rt2 and all is working
perfectly (except some auth issue, it was my fault 8-).It’s really a great
job and a wonderful software.

I have just a question regarding group against a specific queue, i want to
add the possibility for a customer to have the web access to a specific
queue (for multiple customer) and see/update/create his ticket only.

I suspect it’s possible but which option are necessary for this type of
group access to the queue ?

Thanks a lot

alx

I suspect that you want to grant ‘everyone’ the right to ‘see queue’ and ‘create ticket’ and ‘requestor’ the right to 'show ticket’On Fri, Jun 29, 2001 at 02:27:30PM +0200, adulau-rt@colorado.g-inter.net wrote:

Dear All,

I have just migrated my old rt queue to rt2 and all is working
perfectly (except some auth issue, it was my fault 8-).It’s really a great
job and a wonderful software.

I have just a question regarding group against a specific queue, i want to
add the possibility for a customer to have the web access to a specific
queue (for multiple customer) and see/update/create his ticket only.

I suspect it’s possible but which option are necessary for this type of
group access to the queue ?

Thanks a lot

alx


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“Bother,” said Pooh, “Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three”

Yes that’s right with the watcher set all is ok.

Another question regarding authentification :

Authentification, if i got an access to the rt2 with one single IP
(via masquerading) to the internet. If I open another browser (never
connected to RT) in the hidden network, i got the correct authentification
of the other user logged in the internal network. Is it a know issue or
not ?

Maybe the session-id is build around the REMOTE IP ?

Can somebody confirm ? if yes I could dig into Mason & Apache::Session ?

Thanks

alxOn Sat, 30 Jun 2001, Jesse wrote:

I suspect that you want to grant ‘everyone’ the right to ‘see queue’ and ‘create ticket’ and ‘requestor’ the right to ‘show ticket’

On Fri, Jun 29, 2001 at 02:27:30PM +0200, adulau-rt@colorado.g-inter.net wrote:

Dear All,

I have just migrated my old rt queue to rt2 and all is working
perfectly (except some auth issue, it was my fault 8-).It’s really a great
job and a wonderful software.

I have just a question regarding group against a specific queue, i want to
add the possibility for a customer to have the web access to a specific
queue (for multiple customer) and see/update/create his ticket only.

I suspect it’s possible but which option are necessary for this type of
group access to the queue ?

Thanks a lot

alx


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

RT doesnt’ authenticate based on IP address. The only time I’ve seen this is
if Apache::Session is handing out cookies of the form AF_SID=’’ which usually
means that it’ can’t write to the sessiondata directoryOn Sat, Jun 30, 2001 at 10:36:38AM +0200, adulau-rt@colorado.g-inter.net wrote:

Yes that’s right with the watcher set all is ok.

Another question regarding authentification :

Authentification, if i got an access to the rt2 with one single IP
(via masquerading) to the internet. If I open another browser (never
connected to RT) in the hidden network, i got the correct authentification
of the other user logged in the internal network. Is it a know issue or
not ?

Maybe the session-id is build around the REMOTE IP ?

Can somebody confirm ? if yes I could dig into Mason & Apache::Session ?

Thanks

alx

On Sat, 30 Jun 2001, Jesse wrote:

I suspect that you want to grant ‘everyone’ the right to ‘see queue’ and ‘create ticket’ and ‘requestor’ the right to ‘show ticket’

On Fri, Jun 29, 2001 at 02:27:30PM +0200, adulau-rt@colorado.g-inter.net wrote:

Dear All,

I have just migrated my old rt queue to rt2 and all is working
perfectly (except some auth issue, it was my fault 8-).It’s really a great
job and a wonderful software.

I have just a question regarding group against a specific queue, i want to
add the possibility for a customer to have the web access to a specific
queue (for multiple customer) and see/update/create his ticket only.

I suspect it’s possible but which option are necessary for this type of
group access to the queue ?

Thanks a lot

alx


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which
point it is a snarling wolverine attached to your genitals by its teeth
(that said, it’s better than most of the alternatives) – Nathan Mehl