Rt 2.0.9 - how to change set of statuses?

RT Users
1

The release notes for 2.0.9 say:

  • Abstracted out status enumeration and validation. Sites can now
    modify the set of statuses available. Though that’s 100% unsupported.

How do I do that?

matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

2

There’s an array defined in lib/RT/Queue.pm. But it’s really really
unsupported. It’s the first part of some work I was doing for a client who
ended up not paying :confused:

-jOn Thu, Nov 22, 2001 at 10:18:44AM -0800, matthew zeier wrote:

The release notes for 2.0.9 say:

  • Abstracted out status enumeration and validation. Sites can now
    modify the set of statuses available. Though that’s 100% unsupported.

How do I do that?

–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

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3

There’s an array defined in lib/RT/Queue.pm. But it’s really really
unsupported. It’s the first part of some work I was doing for a client
who
ended up not paying :confused:

Just add to

@STATUS = qw(new open stalled resolved dead);

?

  • mz
4

Yeah. but I still don’t recommend it ;)On Thu, Nov 22, 2001 at 06:35:21PM -0800, matthew zeier wrote:

There’s an array defined in lib/RT/Queue.pm. But it’s really really
unsupported. It’s the first part of some work I was doing for a client
who
ended up not paying :confused:

Just add to

@STATUS = qw(new open stalled resolved dead);

?

  • mz

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http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.