RT 2.0.8 - Odd Mason Error?

I’ve finally taken the plunge and installed RT2. I went through the
"sundry" of perl modules and got the CLI up and running without a problem.

I attacked the WebGUI and got that up and running with some ease.
However, when I click on the queue to get a current listing of all items
in the queue, I get a “Mason Error” stating that it cannot find
"FreezeThaw.pm", and it shows the current @INC.

After some investigation, it’s obvious why it isn’t finding it… the
default MLDBM installation goes into /usr/lib/perl/site_perl/5.6.1/MLDBM
which isn’t in the @INC.

So, this is going to sound stupid, but I figure I will ask anyhow… How
can I correct this problem? I’ve re-installed MLDBM, but the default
installation is the same. Is there a way to tell RT exactly where to
find FreezeThaw.pm? And this seems to happen ONLY with RT2.x…

Thanks!
-Rich

Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com

So, that really sounds like you haven’t installed the FreezeThaw module.
Which is different from MLDBM::FreezeThaw.

perl -MCPAN -e'install FreezeThaw'On Mon, Oct 08, 2001 at 11:08:21AM -0400, Rich West wrote:

I’ve finally taken the plunge and installed RT2. I went through the
"sundry" of perl modules and got the CLI up and running without a problem.

I attacked the WebGUI and got that up and running with some ease.
However, when I click on the queue to get a current listing of all items
in the queue, I get a “Mason Error” stating that it cannot find
"FreezeThaw.pm", and it shows the current @INC.

After some investigation, it’s obvious why it isn’t finding it… the
default MLDBM installation goes into /usr/lib/perl/site_perl/5.6.1/MLDBM
which isn’t in the @INC.

So, this is going to sound stupid, but I figure I will ask anyhow… How
can I correct this problem? I’ve re-installed MLDBM, but the default
installation is the same. Is there a way to tell RT exactly where to
find FreezeThaw.pm? And this seems to happen ONLY with RT2.x…

Thanks!
-Rich


Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Duh… nevermind. Didn’t even think to try tools/testdeps -fix mysql… :slight_smile:

That cleared up the problem. :wink:

-Rich

Rich West wrote: