I’ve finally taken the plunge and installed RT2. I went through the
“sundry” of perl modules and got the CLI up and running without a problem.
I attacked the WebGUI and got that up and running with some ease.
However, when I click on the queue to get a current listing of all items
in the queue, I get a “Mason Error” stating that it cannot find
“FreezeThaw.pm”, and it shows the current @INC.
After some investigation, it’s obvious why it isn’t finding it… the
default MLDBM installation goes into /usr/lib/perl/site_perl/5.6.1/MLDBM
which isn’t in the @INC.
So, this is going to sound stupid, but I figure I will ask anyhow… How
can I correct this problem? I’ve re-installed MLDBM, but the default
installation is the same. Is there a way to tell RT exactly where to
find FreezeThaw.pm? And this seems to happen ONLY with RT2.x…
Thanks!
-Rich
Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com
So, that really sounds like you haven’t installed the FreezeThaw module.
Which is different from MLDBM::FreezeThaw.
perl -MCPAN -e'install FreezeThaw'On Mon, Oct 08, 2001 at 11:08:21AM -0400, Rich West wrote:
I’ve finally taken the plunge and installed RT2. I went through the
“sundry” of perl modules and got the CLI up and running without a problem.
I attacked the WebGUI and got that up and running with some ease.
However, when I click on the queue to get a current listing of all items
in the queue, I get a “Mason Error” stating that it cannot find
“FreezeThaw.pm”, and it shows the current @INC.
After some investigation, it’s obvious why it isn’t finding it… the
default MLDBM installation goes into /usr/lib/perl/site_perl/5.6.1/MLDBM
which isn’t in the @INC.
So, this is going to sound stupid, but I figure I will ask anyhow… How
can I correct this problem? I’ve re-installed MLDBM, but the default
installation is the same. Is there a way to tell RT exactly where to
find FreezeThaw.pm? And this seems to happen ONLY with RT2.x…
Thanks!
-Rich
–
Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com
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Duh… nevermind. Didn’t even think to try tools/testdeps -fix mysql… 
That cleared up the problem. 
-Rich
Rich West wrote: