Hi there,
while I was using RT 1 for a while I recently switched to RT 2. Great
difference, great functionality -> Jesse
Anyway, quick question. If I look at a search for all my open tickets,
I cannot dertermine directly, if I need to react on a specific one. I
can see last contact and last action, but I would like to see, if the
last action was NOT done by me.
So if last action != owner, could they be highlighted in some way
directly in the list of open or assigned tickets?
Thanks in advance.
Ronny
Hi there,
while I was using RT 1 for a while I recently switched to RT 2. Great
difference, great functionality → Jesse
Anyway, quick question. If I look at a search for all my open tickets,
I cannot dertermine directly, if I need to react on a specific one. I
can see last contact and last action, but I would like to see, if the
last action was NOT done by me.
So if last action != owner, could they be highlighted in some way
directly in the list of open or assigned tickets?
I was after something similiar, but I hadn’t thought of that very easy
way of doing it
(I was thinking more of a flag per ticket specifying if the new owner
has seen it yet, but that would involve messing with the DB I think).
So I implemented what you said. My modifications to MyTickets are below,
which include this change and also adding a Priority field (easy to
remove if you don’t want it).
Robie.
— /usr/local/rt2/WebRT/html/Elements/MyTickets Tue Nov 6 23:06:58 2001
+++ /var/local/rt2/WebRT/html/Elements/MyTickets Thu Aug 15 09:12:26 2002
@@ -1,14 +1,19 @@
-<& /Elements/TitleBoxStart, title => “25 highest priority tickets I own…” &>
+<& /Elements/TitleBoxStart, title => “25 highest priority open and new tickets I own…” &>
+
% while (my $Ticket = $MyTickets->Next) {
+% if($Ticket->Transactions->Last->CreatorObj->Id != $session{'CurrentUser'}->Id) {
+
+% } else {
+% }
@@ -19,6 +24,8 @@
# |
Subject |
Queue | Priority |
Status |
|
|
<%$Ticket->Id%>
|
<%$Ticket->QueueObj->Name%>
+ |
+<%$Ticket->Priority%>
|
<%$Ticket->Status%>
|