RT 2.0.14 - is there a way to highlight tickets, which I need to react on?

Hi there,

while I was using RT 1 for a while I recently switched to RT 2. Great
difference, great functionality -> Jesse :slight_smile:

Anyway, quick question. If I look at a search for all my open tickets,
I cannot dertermine directly, if I need to react on a specific one. I
can see last contact and last action, but I would like to see, if the
last action was NOT done by me.

So if last action != owner, could they be highlighted in some way
directly in the list of open or assigned tickets?

Thanks in advance.

Ronny

Hi there,

while I was using RT 1 for a while I recently switched to RT 2. Great
difference, great functionality -> Jesse :slight_smile:

Anyway, quick question. If I look at a search for all my open tickets,
I cannot dertermine directly, if I need to react on a specific one. I
can see last contact and last action, but I would like to see, if the
last action was NOT done by me.

So if last action != owner, could they be highlighted in some way
directly in the list of open or assigned tickets?

I was after something similiar, but I hadn’t thought of that very easy
way of doing it :slight_smile:

(I was thinking more of a flag per ticket specifying if the new owner
has seen it yet, but that would involve messing with the DB I think).

So I implemented what you said. My modifications to MyTickets are below,
which include this change and also adding a Priority field (easy to
remove if you don’t want it).

Robie.

— /usr/local/rt2/WebRT/html/Elements/MyTickets Tue Nov 6 23:06:58 2001
+++ /var/local/rt2/WebRT/html/Elements/MyTickets Thu Aug 15 09:12:26 2002
@@ -1,14 +1,19 @@
-<& /Elements/TitleBoxStart, title => “25 highest priority tickets I own…” &>
+<& /Elements/TitleBoxStart, title => “25 highest priority open and new tickets I own…” &>

+ % while (my $Ticket = $MyTickets->Next) { +% if($Ticket->Transactions->Last->CreatorObj->Id != $session{'CurrentUser'}->Id) { + +% } else { +% } @@ -19,6 +24,8 @@
# Subject QueuePriority Status  
<%$Ticket->Id%> <%$Ticket->QueueObj->Name%> + +<%$Ticket->Priority%> <%$Ticket->Status%>