Rt-1.3.70 dependencies

RT Users
1

Hi,
I am trying to install the CPAN modules. Most of them installed without a
hitch. The 2 that failed were HTML::Mason and Apache::Session.

Here were the errors:

  • HTML::Mason - during ‘make test’, t/08-ah.t failed. The message was
    t/08-ah.t…dubious
    test returned status 2 (Wstat 512, 0x200)
    DIED. Failed tests 1/27
    Failed 27/27 tests, 0.00% okay

-Apache::Session during ‘make test’
- t/99mysql…dubious
Test returned status 255 (wstat 65280, 0xff00)
DIED. FAILED tests 1-8
Failed 8/8 tests, 0.00% okay
- t/99postgres…dubious
Test returned status 255 (wstat 65280, 0xff00)
DIED. FAILED tests 1-8
Failed 8/8 tests, 0.00% okay

I’m using RedHat 7.1 with Apache and MySql. I’ve verified that MySQL is
running. Any help is greatly appreciated.

Thanks!

Eric Mandel
WorldNow
(646) 435-5395 Direct
(646) 772-6161 Cell

Enabling media companies to build powerful new businesses on the Internet.

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2

I have a similar problem. I think I may be stuck using 1.0.x forever. I have
been unable to install HTML::Mason on RH5.2, RH6, RH7, and now RH7.1, all
receiving the same error about Apache not being compiled with mod_perl (it IS
compiled with mod_perl, and I even re-compiled it from CPAN to make sure I
didn’t install RedHat incorrectly). I’d be intersted to know if anyone else has
had this problem.

TIA

Eric Mandel wrote:

cseward.vcf (356 Bytes)

3

Thanks a lot. This helped a lot. I wasn’t sure if it was okay to ignore the
failed test. I guess so. I am having another problem now. During make
install of rt-1.3.70, I received the following error:
chown: www-data: invalid user
make: *** [fixperms] error 1

Then it placed me back at the prompt. When I try to start apache with the
new VirtualHost directive in place, I receive the following error:
Failed to start apache :
Starting httpd: Use of uninitialized value in chown at
/opt/rt2/bin/webmux.pl line 95.

Even though it says failed to start, Apache is running. When I go to the url
for RT I receive the following:
error in file: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm

	  line 1140:  mkdir /opt/rt2/WebRT/data/obj: Permission

denied

context: …
1136: if (!-f $object_file) {
1137: my ($dirname) = dirname($object_file);
1138: if (!-d $dirname) {
1139: unlink($dirname) if (-e $dirname);
1140: push(@newfiles,mkpath($dirname,0,0775));
1141: die “Couldn’t create directory $dirname: $!” if (!-d $dirname);
1142: }
1143: rmtree($object_file) if (-d $object_file);
1144: }
…

code stack: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140
/usr/lib/perl5/5.6.0/File/Path.pm:136
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm:375
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:116

Obviously, it’s a permissions issue. Should I have a www-data user created?
Can I create it and re-run make install to fix this problem?

Thanks again.-----Original Message-----
From: Sanjeev Gopal [mailto:sgo@antarix.net]
Sent: Thursday, April 26, 2001 2:54 PM
To: Eric Mandel
Subject: Re: [rt-users] rt-1.3.70 dependencies

Eric:

Here is exactly what I did on Redhat 7.0, and got RT working:

MySQL Installation
Source: /root/MySQL-3.23.36-1.i386.rpm, MySQL-client-3.23.36-1.i386.rpm,
MySQL-devel-3.23.36-1.i386.rpm
Sequence:
cd /root
rpm ?iv MySQL-3.23.36-1.i386.rpm
rpm ?iv MySQL-client-3.23.36-1.i386.rpm
rpm ?iv MySQL-devel-3.23.36-1.i386.rpm
/usr/bin/mysqladmin -u root -p password ‘new-password’

RT Installation
Source: /root/rt-1.3.70.tar.gz
Sequence:
cd /root
tar zxvf rt-1.3.70.tar.gz
chown ?R root:root *
cd rt-1.3.70
make testdeps // To check if all dependency packages are
installed
make fixdeps // Lot of packages to be installed
manual configuration = no
HTML-Mason
Use defaults, but fails
cd /root/.cpan/build/HTML-Mason-1.015
perl Makefile.PL
make
make install
Configure httpd as per doc
cd /root/.cpan/build/Apache-Session-1.53
perl Makefile.PL
make
make install
cd /root/rt-1.3.70
make fixdeps // All OK
make testdeps // All OK
groupadd rt
Edit Makefile
RT_PATH = /usr/local/rt2
DB_RT_USER = rt_user
DB_RT_PASS = rt_pass
WEB_USER = apache
make install

Hope this helps.

Regards,
Sanjeev Gopal
IT Consultant
Antarix e Applications Limited
Phone: +91 44 820 3554
Fax: +91 44 827 2274

4

In your makefile, you need to set the username of the user apache
runs as.On Thu, Apr 26, 2001 at 04:41:22PM -0400, Eric Mandel wrote:

Thanks a lot. This helped a lot. I wasn’t sure if it was okay to ignore the
failed test. I guess so. I am having another problem now. During make
install of rt-1.3.70, I received the following error:
chown: www-data: invalid user
make: *** [fixperms] error 1

Then it placed me back at the prompt. When I try to start apache with the
new VirtualHost directive in place, I receive the following error:
Failed to start apache :
Starting httpd: Use of uninitialized value in chown at
/opt/rt2/bin/webmux.pl line 95.

Even though it says failed to start, Apache is running. When I go to the url
for RT I receive the following:
error in file: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm

    line 1140:  mkdir /opt/rt2/WebRT/data/obj: Permission

denied

context: …
1136: if (!-f $object_file) {
1137: my ($dirname) = dirname($object_file);
1138: if (!-d $dirname) {
1139: unlink($dirname) if (-e $dirname);
1140: push(@newfiles,mkpath($dirname,0,0775));
1141: die “Couldn’t create directory $dirname: $!” if (!-d $dirname);
1142: }
1143: rmtree($object_file) if (-d $object_file);
1144: }
…

code stack: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140
/usr/lib/perl5/5.6.0/File/Path.pm:136
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm:375
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:116

Obviously, it’s a permissions issue. Should I have a www-data user created?
Can I create it and re-run make install to fix this problem?

Thanks again.

-----Original Message-----
From: Sanjeev Gopal [mailto:sgo@antarix.net]
Sent: Thursday, April 26, 2001 2:54 PM
To: Eric Mandel
Subject: Re: [rt-users] rt-1.3.70 dependencies

Eric:

Here is exactly what I did on Redhat 7.0, and got RT working:

MySQL Installation

Source: /root/MySQL-3.23.36-1.i386.rpm, MySQL-client-3.23.36-1.i386.rpm,
MySQL-devel-3.23.36-1.i386.rpm
Sequence:
cd /root
rpm ?iv MySQL-3.23.36-1.i386.rpm
rpm ?iv MySQL-client-3.23.36-1.i386.rpm
rpm ?iv MySQL-devel-3.23.36-1.i386.rpm
/usr/bin/mysqladmin -u root -p password ‘new-password’

RT Installation

Source: /root/rt-1.3.70.tar.gz
Sequence:
cd /root
tar zxvf rt-1.3.70.tar.gz
chown ?R root:root *
cd rt-1.3.70
make testdeps // To check if all dependency packages are
installed
make fixdeps // Lot of packages to be installed
manual configuration = no
HTML-Mason
Use defaults, but fails
cd /root/.cpan/build/HTML-Mason-1.015
perl Makefile.PL
make
make install
Configure httpd as per doc
cd /root/.cpan/build/Apache-Session-1.53
perl Makefile.PL
make
make install
cd /root/rt-1.3.70
make fixdeps // All OK
make testdeps // All OK
groupadd rt
Edit Makefile
RT_PATH = /usr/local/rt2
DB_RT_USER = rt_user
DB_RT_PASS = rt_pass
WEB_USER = apache
make install

Hope this helps.

Regards,
Sanjeev Gopal
IT Consultant
Antarix e Applications Limited
Phone: +91 44 820 3554
Fax: +91 44 827 2274

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