Rt 1.0.7 and Emacs integration


#1

Hi all,

We’re getting ready to roll out rt 1.0.7 for internal use, and while I
like it miles better than Remedy, there is one shortcoming for me.
I’m a die-hard emacs user, and I use VM to read email inside emacs.
Does anyone know of any emacs mode for using rt under emacs? That
would make me really really happy.

I know I can just do stuff via email with %RT commands, but a full
mode would probably be better in some ways. Or even a sub-mode for VM
would be great.

Thanks for any help/hints.

John
John Stoffel - Senior Unix Systems Administrator - Lucent Technologies
stoffel@lucent.com - http://www.lucent.com - 978-952-7548


#2

You aren’t going to like it, but I’ve got just one phrase for you:
web-interface.

:slight_smile:

IMHO, having all of that email go to your mailbox/mail spool, aside from
being an extra layer of pain, is messier than anything.

Using RT as a helpdesk (as it was designed) is more of a philosophy than
anything else and really is a separation of help requests from the rest of
the email out there. Moving away from using your personal mailbox as a
catch-all for every email under the sun would be more productive. Procmail
and the like may work nicely for mailing lists & such, but RT is so much
more than a simple mailing list.

-Rich

We’re getting ready to roll out rt 1.0.7 for internal use, and while I
like it miles better than Remedy, there is one shortcoming for me.
I’m a die-hard emacs user, and I use VM to read email inside emacs.
Does anyone know of any emacs mode for using rt under emacs? That
would make me really really happy.

I know I can just do stuff via email with %RT commands, but a full
mode would probably be better in some ways. Or even a sub-mode for VM
would be great.

Thanks for any help/hints.

Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com


#3

John Stoffel stoffel@casc.com writes:

Does anyone know of any emacs mode for using rt under emacs? That
would make me really really happy.

Me too. I haven’t been following the develpment of the next version
of RT much, but I have a feeling that the command line interface is
changing. This has kept me from putting something together.

Once I get time and know what command-line interface will, I’d be
willing to help put an Emacs mode together.


#4

My apologies for the delay in getting back to you on this, it’s been
way to hectic a month. Hopefully RT will keep my mail load down a
bit once we get it implemented.

Rich> You aren’t going to like it, but I’ve got just one phrase for
Rich> you: web-interface.

You’re right, I’m not going to like it.

Rich> IMHO, having all of that email go to your mailbox/mail spool,
Rich> aside from being an extra layer of pain, is messier than
Rich> anything.

True, though procmail will make it easier to deal with.

John