You aren’t going to like it, but I’ve got just one phrase for you:
IMHO, having all of that email go to your mailbox/mail spool, aside from
being an extra layer of pain, is messier than anything.
Using RT as a helpdesk (as it was designed) is more of a philosophy than
anything else and really is a separation of help requests from the rest of
the email out there. Moving away from using your personal mailbox as a
catch-all for every email under the sun would be more productive. Procmail
and the like may work nicely for mailing lists & such, but RT is so much
more than a simple mailing list.
We’re getting ready to roll out rt 1.0.7 for internal use, and while I
like it miles better than Remedy, there is one shortcoming for me.
I’m a die-hard emacs user, and I use VM to read email inside emacs.
Does anyone know of any emacs mode for using rt under emacs? That
would make me really really happy.
I know I can just do stuff via email with %RT commands, but a full
mode would probably be better in some ways. Or even a sub-mode for VM
would be great.
Thanks for any help/hints.
Richard West mailto:firstname.lastname@example.org
Sr. Systems Administrator
Diva - Princeton, NJ http://www.divatv.com