Rss

Hi All,

Has anybody had experience using RSS functionality of RT?
If so, what did you use it for and how did/do you find it ?

rgds
Jay

live bookmarks in Firefox - Works a treat!

About to use it for queue summaries.

In theory, can be used to display any search results via a portal such
as Mambo or anythin that can pull an RSS feed.

Jay wrote:

Hi All,

Has anybody had experience using RSS functionality of RT?
If so, what did you use it for and how did/do you find it ?

rgds
Jay


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au

just remember… you need to have an open session for that user to RT or
use searches that are available to ‘everyone’.

Adrian Carter wrote:

live bookmarks in Firefox - Works a treat!

About to use it for queue summaries.

In theory, can be used to display any search results via a portal such
as Mambo or anythin that can pull an RSS feed.

Jay wrote:

Hi All,

Has anybody had experience using RSS functionality of RT?
If so, what did you use it for and how did/do you find it ?

rgds
Jay


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au

Has anybody had experience using RSS functionality of RT?
If so, what did you use it for and how did/do you find it ?

I use it with RSSNewsTicker (http://www.rssnewsticker.com) to scroll our
Tech Support queue across the bottom of my screen…

Alex Harrington - IT Support, Longhill High School

t: 01273 304086 | e: alex@longhill.org.uk

Adrian Carter wrote:

just remember… you need to have an open session for that user to RT or
use searches that are available to ‘everyone’.

Or, if you don’t mind the security risk, you can append

&user=username&pass=password

to the end of the RSS URL. I created a “read-only” account on our RT for
this purpose, and it worked great. The only disadvantage: when you open
the URL in the RSS item, you are logged in with the read-only identity.

Rick R.

Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099

Hi,

I have a question about the RSS that RT is outputting. I open the queue that
I would like to follow with my RSS reader (liferea), but it is not a valid
feed. I have the XML::RSS perl module installed, if that helps. Here is what
I am receiving when I click the RSS link:

<?xml version="1.0" encoding="UTF-8"?>

<rdf:RDF
xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
xmlns="http://purl.org/rss/1.0/"
xmlns:content="http://purl.org/rss/1.0/modules/content/"
xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/"
xmlns:dc="http://purl.org/dc/elements/1.1/"
xmlns:syn="http://purl.org/rss/1.0/modules/syndication/"
xmlns:admin=“http://webns.net/mvcb/

Test: Search Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open') http://rt.mydomain.local/ 1901-01-01T00:00+00:00 1 hourly Update the filter on rt.account@mydomain.com http://rt.mydomain.local/Ticket/Display.html?id=1000018 In addition to the currently filtered items, please filter out mail from the following addresses:

raid@*digest@redcondor.com

dc:creatorJohn Doe</dc:creator>
dc:dateMon, 7 Dec 2009 19:25:08 +0000</dc:date>

Filter voicemail emails out of rt.account@mydomain.com http://rt.mydomain.local/Ticket/Display.html?id=1000013 Create an account to have Support Voicemails go to so that they are not sent to support. Billy Joe Mon, 7 Dec 2009 17:36:42 +0000

Thanks,

Bryan