I’ve just installed RT, and it seems to be exactly what I was looking
for. I made all the queues I think I need, however, every time that
a request is made, root gets an email too - not something I like. I was
thinking of having an “rtadmin” user, which gets all the mails - or better
yet, some way of stopping routine mails going to the queue admins, as well
as the queue members.
Is this possible ? I tryed to give the user “root” no access to any
queues, but when I hit update, it resets the root access to be “Admin”.
“The fool must be beaten with a stick, for an intelligent person
the merest hint is sufficient” – Zen Master Greg