I’ve just installed RT, and it seems to be exactly what I was looking
for. I made all the queues I think I need, however, every time that
a request is made, root gets an email too - not something I like. I was
thinking of having an “rtadmin” user, which gets all the mails - or better
yet, some way of stopping routine mails going to the queue admins, as well
as the queue members.
Is this possible ? I tryed to give the user “root” no access to any
queues, but when I hit update, it resets the root access to be “Admin”.
Kate
“The fool must be beaten with a stick, for an intelligent person
the merest hint is sufficient” – Zen Master Greg
I’ve just installed RT, and it seems to be exactly what I was looking
for. I made all the queues I think I need, however, every time that
a request is made, root gets an email too - not something I like. I was
thinking of having an “rtadmin” user, which gets all the mails - or better
yet, some way of stopping routine mails going to the queue admins, as well
as the queue members.
Is this possible ? I tryed to give the user “root” no access to any
queues, but when I hit update, it resets the root access to be “Admin”.
The first thing I do after installing RT is to remove the ‘root’
user … why do you need it?
Just create yourself a user, and assign yourself as an RT admin, and
then nuke the root one.
Also, in the queue configuration, there are options to control whether
or not list owners get email etc, so perhaps looking there would help as
well.
Anil
Anil Madhavapeddy, anil@recoil.org
I’ve just installed RT, and it seems to be exactly what I was looking
for. I made all the queues I think I need, however, every time that
a request is made, root gets an email too - not something I like. I was
thinking of having an “rtadmin” user, which gets all the mails - or better
yet, some way of stopping routine mails going to the queue admins, as well
as the queue members.
Is this possible ? I tryed to give the user “root” no access to any
queues, but when I hit update, it resets the root access to be “Admin”.
My experience is that if you do not define an email address for a
user, that user won’t get any email. I’d just remove root’s mail
alias. Don’t know if that works for the admin, but it does for joe
user.
— Eric
My experience is that if you do not define an email address for a
user, that user won’t get any email. I’d just remove root’s mail
alias. Don’t know if that works for the admin, but it does for joe
user.
another way would be to set the email address to nobody@localhost, and
make sure nobody points to /dev/null in /etc/aliases.
e
On Mon, May 22, 2000 at 12:52:02PM +0100, Anil Madhavapeddy mentioned:
The first thing I do after installing RT is to remove the ‘root’
user … why do you need it?
I don’t. It was just “there”. Just wondering would it break stuff.
Assuming that “root” is the owner of all the queues I have at the moment,
how do I change the queue owner ? I would like a queue for each section,
and the queue would be owned by a developer who would be responsible for
making sure that things posted to the queue are assigned to developers.
Just create yourself a user, and assign yourself as an RT admin, and
then nuke the root one.
Good. That’s pretty much what I’d hoped I could do.
Also, in the queue configuration, there are options to control whether
or not list owners get email etc, so perhaps looking there would help as
well.
Yeah. My brain has just worked out what they mean, thanks!
Kate
“The fool must be beaten with a stick, for an intelligent person
the merest hint is sufficient” – Zen Master Greg