Rights to drop ticket to a queue

RT Users
1

Hi All

User A is a member of Queue A. What would be the minimum rights User A needs to
drop a ticket to Queue B using pull down menu.

I am using RT 3.0.5 with mysql 4.0.13

All suggestions/directions are greatly appreciated

Thanks

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

2

If User A wants to modify (move to another queue) a ticket in queue A he
needs modify rights on that queue.
If he wants to see queue b in the basics menu, he needs see queue rights
on queue b
If he wants to create a new ticket or move a ticket to queue b he needs
create ticket right on queue b.

Samuel-----Original Message-----
From: Asif Iqbal [mailto:iqbala@qwestip.net]
Sent: Wednesday,10 December,2003 04:00
To: rt-users@lists.fsck.com
Subject: [rt-users] Rights to drop ticket to a queue

Hi All

User A is a member of Queue A. What would be the minimum rights User A
needs to drop a ticket to Queue B using pull down menu.

I am using RT 3.0.5 with mysql 4.0.13

All suggestions/directions are greatly appreciated

Thanks

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

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