Rights question

Hello,

I have the odd situation in that I have a group (Group A) of privileged
users who I need to give full read only access to, apart from the
ability to reply to cases in which they are the requestor.

I need all unprivileged users to be able to reply to cases in which they
are requestors.

I have a group of normal privileged users who have full write access to
RT, these are in a separate group, Group B.

Is there a way of specifying that the unprivileged users and Group A can
only reply to cases in which they are the requestor?

Thanks in advance,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

Stewart,

Instead of using "Privileged" or "Unprivileged" at the system or Queue 

level for those rights, use the Requestor Role. Of course, you will have
to decide where to give them all the ability to “CreateTicket”, but that
can be done at the Global System Group or Queue System Group level.

Kenn
LBNL

Stewart Tranter wrote:

Kenneth Crocker wrote:

Stewart,

Instead of using "Privileged" or "Unprivileged" at the system or 

Queue level for those rights, use the Requestor Role. Of course, you
will have to decide where to give them all the ability to
"CreateTicket", but that can be done at the Global System Group or Queue
System Group level.

Kenn, thank you very much, this has worked perfectly.

Stewart

To List,

What is the difference between “ModifyScrips” and “ExecuteCode”? The
wording for “ExecuteCode” says it allows the writing of perl code, but I
thought that’s what “ModifyScrips” did.

Kenn

What is the difference between “ModifyScrips” and “ExecuteCode”? The wording for "ExecuteCode"
says it allows the writing of perl code, but I thought that’s what “ModifyScrips” did.

ExecuteCode affects changing Scrips, but also affects which Templates
you can change (compare Perl vs Simple templates as documented in
docs/customizing/templates.pod)

-kevin

Kevin,

AHH. Thanks. Makes sense.

Kenn
LBNLOn Thu, Nov 3, 2011 at 7:45 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Nov 02, 2011 at 01:07:17PM -0700, Kenneth Crocker wrote:

What is the difference between “ModifyScrips” and “ExecuteCode”? The
wording for “ExecuteCode”
says it allows the writing of perl code, but I thought that’s what
“ModifyScrips” did.

ExecuteCode affects changing Scrips, but also affects which Templates
you can change (compare Perl vs Simple templates as documented in
docs/customizing/templates.pod)

-kevin


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