What I think you’re missing is that even though Custom Fields are
/applied/ to Queues, the privileges to See/Modify/Admin them is /granted
via Groups/. That means I could apply a CF to 3 different Queues and if
I didn’t grant any groups any rights to see/modify/admin that CF, then
no one would even see that CF, let alone modify it, even though it /has
This is a good thing. For example. I may have 3 different groups with
access to a Queue where the CF is applied. I may want one group to only
see the CF, not modify a value in it or modify it’s name or available
values (given it is a “select value” type). I may want another group to
actually modify (change the “selected” value in it) it for a given
ticket and have another group of a few members Admin (add/modify values
available for selection) the CF.
Does that make any sense? I hope I’ve been able to help you with this.
LBNLOn 3/5/2010 9:18 AM, Charles-Noï¿½l Bouteville wrote:
Le 5 mars 2010 17:36, Jerrad Pierce
mailto:firstname.lastname@example.org> a ï¿½crit :
> each custom field rights by Roles. The Roles Rights on CF can
> granted in Global way? So am i missing something ?
The fact that CFs themselves may be selectively applied to queues?
Yes but in in a queue ?
For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see
CF1, CF2, CF3 and can modified only CF1. Is that Possible ?
> Can i set a filter on the right Showticket?
> For instance, i would grant some user too see only tickets
> someone who has XXXX in his mail where XXXX is match by a Regex ?
No. Seems far outside the realm of general utility and a PITA.
What you could do is create a scrip that checks your conditions
and adds the individual in question as (squelched) requestor/cc
Alternatively, setup you groups and queues to match this mapping
as best as possible.
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