Rights inheretance

I have become woefully confused about group rights. Here is my setup.

There are no global rights except for:

The administrator has superuser.

For the queue General:

Everyone has CommentOnTicket, CreateTicket, ReplyToTicket. (this works fine)

There are two groups defined. CP and RT_User. The group CP is a member
of RT_User.

RT_User has rights including SeeQueue, ShowTicket, ShowTicketComments…
CP contains additional rights such as Delete Ticket and AdminQueue.

When a user who is a member of CP logs in, they don’t see any queues. If
they search for tickets, the numbers of tickets are displayed, but the
tickets themselves are not. If I move the user to RT_User things work
good. Should CP inheret rights from RT_User or do I have to maintain
them as two separate groups?

There are 10 kinds of people in the world -
those who understand binary and those who don’t.
gpg: 1024D/631B7450 368B 8805 E6B0 0C5A F91C 3598 E97B 7E36 631B 7450

For the queue General:

Everyone has CommentOnTicket, CreateTicket, ReplyToTicket. (this works fine)

There are two groups defined. CP and RT_User. The group CP is a member
of RT_User.

RT_User has rights including SeeQueue, ShowTicket, ShowTicketComments…
CP contains additional rights such as Delete Ticket and AdminQueue.

When a user who is a member of CP logs in, they don’t see any queues. If
they search for tickets, the numbers of tickets are displayed, but the
tickets themselves are not. If I move the user to RT_User things work
good. Should CP inheret rights from RT_User or do I have to maintain
them as two separate groups?

If CP is really a member of RT_User, then members of CP should inherit
all rights from RT_User.


There are 10 kinds of people in the world -
those who understand binary and those who don’t.
gpg: 1024D/631B7450 368B 8805 E6B0 0C5A F91C 3598 E97B 7E36 631B 7450


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Hello guys:

I am currently running RT 3.0.7_01 and RT 3.0.8 and seems to be having problem
with both versions where as if the email is received with multiple attachments
only the first attachment makes it when the ticket is created.

I am not sure if its dropping the other attachments or not displaying them. I
also tried to create a ticket from within RT and attaching multiple files and
that seems to work. The only time I do not get or see multiple attachments is
when ticket is created upon receiving an email.

Also want to state that RT 3.0.7_01 and RT 3.0.8 are running on different
systems.

System Spec:
RedHat 9.0
Perl 5.8.0
httpd 2.0.40
mysql-3.23.58 (Also tried upgrading to MySql 4.0.17 but no help)

Any help will be greatly appreciated.

Thanks

Hammad