Hi all,
I’m trying to install a new lifecyle and I’m unable to make the rights
working.
I can see the rights I create on the web interface, but event I give the
rights to a users, this users cannot change the status of a ticket.
Event Epoch root cannot change it…
If I got to the search interface I can see those status I create.
Where I’m wrong ?
Regards.
Here the lifecycle (sorry it’s in french).
achats => {
# All the appropriate order statuses
initial => [ ‘en-discussion’ ],
active => [ ‘en-attente’,‘en-commande’, ‘approuver’ ],
inactive => [ ‘livrer’, ‘refuser’, ‘deleted’ ],
# Default order statuses for certain actions
defaults => {
on_create => 'en-discussion',
},
# Status change restrictions
transitions => {
'' => [qw(en-discussion)],
en-discussion => [qw (en-attente deleted)],
en-attente => [qw(approuver refuser deleted)],
approuver => [qw(en-commande refuser deleted)],
en-commande => [qw(livrer)],
},
# Rights for different actions
rights => {
# These rights are in the default lifecycle
'* -> deleted' => 'DeleteTicket',
# Maybe we want to create rights to keep QA rigid
'en-attente -> *' => 'Approbationcommand',
'en-discussion -> *' => 'onestdaccord',
'approuver -> *' => 'Mettreencommand',
},
actions => [
'en-discussion -> en-attente' => {
label => 'On est en accord',
update => 'Comment',
},
'en-discussion -> deleted' => {
label => 'Supprimer',
update => 'Comment',
},
'en-attente -> approuver' => {
label => 'Bon pour commande',
update => 'Respond',
},
'en-attente -> refuser' => {
label => 'Commande refuser',
update => 'Comment',
},
'en-attente -> deleted' => {
label => 'Supprimer',
},
'approuver -> en-commande' => {
label => 'En commande',
update => 'Respond',
},
'approuver -> refuser' => {
label => 'Commande infructueuse',
update => 'Comment',
},
'approuver -> deleted' => {
label => 'Commande impossible',
update => 'Comment',
},
'en-commande -> livrer' => {
label => 'Commande livrer',
update => 'Comment',
},
],
},
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mar 19 mar 2013 19:19:03 CET