I have been trying to figure out the best way for someone to create/modify/assign a custom field to a specific queue, but can’t seem to figure out the correct rights to be able to do this. I have a group of users that have access to 2 queues. One queue they can only create, comment, and reply to a ticket. The second queue they have the ability to “work” tickets (i.e. they can create/take/reply/comment/resolve/etc tickets in this queue). I would like to be able to have a user create a new custom field for tickets in their “workable” queue, but not make any changes to any custom fields that aren’t applicable to their “non-workable” queues. Any one have any ideas on how to make this happen? I can create custom fields for their “workable” queue and manually set the custom fields to have the correct rights in the “workable” queue, but I would rather them have the ability to create a custom field and assign it to their queue and be able to modify the custom field in their tickets. I have the following permissions set up:
Global Group Rights:
Group Rights for Queue:
These rights allow a user to create a custom field, but they can’t see it once created, only people with the Global right SeeCustomField and ModifyCustomField can access these. After the custom field is created I have to modify the custom field to have the SeeCustomField and ModifyCustomField for the group of users to modify the custom field.
Is there a way that when a custom field is created the “Applies to Queues” can show up in the new custom field form? Is there a way to have a user have “admin” access to any custom field that “Applies to” their queue that they have ModifyTicket in?
Any help would be greatly appreciated.
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