Right to allow individual to modify owner of a ticket they don't own

RT Users
1

I’m just curious if there are plans to create a “right” that can be given
out to allow an individual to change the owner on a ticket that is owned by
somebody else?

I’ve found some workarounds when googling and searching the listserv… just
wondering if it’s got enough exposure that it’ll make it on the features
list eventually or if there is a good reason why it’s not there?

One of the supervisors that have a queue in our RT is asking.

Thanks!
Mike.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

2

I’m just curious if there are plans to create a “right” that can be given out to allow an
individual to change the owner on a ticket that is owned by somebody else?
I’ve found some workarounds when googling and searching the listserv… just wondering if it’s
got enough exposure that it’ll make it on the features list eventually or if there is a good
reason why it’s not there?
One of the supervisors that have a queue in our RT is asking.

Your description isn’t clear, but presumably you mean something other
than stealing the ticket and then reassigning the owner? It’s been
tossed around a few times, but isn’t currently a work in progress
anywhere.

-kevin

3

Great!!

Thanks Kevin, that is exactly what I was talking about and exactly what I
thought.

Much appreciated.

Mike.On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote:

I’m just curious if there are plans to create a “right” that can be
given out to allow an
individual to change the owner on a ticket that is owned by somebody
else?
I’ve found some workarounds when googling and searching the
listserv… just wondering if it’s
got enough exposure that it’ll make it on the features list eventually
or if there is a good
reason why it’s not there?
One of the supervisors that have a queue in our RT is asking.

Your description isn’t clear, but presumably you mean something other
than stealing the ticket and then reassigning the owner? It’s been
tossed around a few times, but isn’t currently a work in progress
anywhere.

-kevin

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Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca