Right needed to change queue for a ticket?

RT Users
1

Hi,

User A is AdminCC ans has full rights on queue X and no right on queue Y.

A ticket arrives on queue X, user A wants to move it to queue Y : what right on which queue does the user A need ?

If I go to “basics” and try to change its queue, I can only see the queue A.

Thanks for your help
Nicolas GUIOT

2

Hi,

User A is AdminCC ans has full rights on queue X and no right on queue Y.

A ticket arrives on queue X, user A wants to move it to queue Y : what right on which queue does the user A need ?

If I go to “basics” and try to change its queue, I can only see the queue A.

You need ModifyTicket and you’ll also need SeeQueue on the queue you
want to move to.

-kevin

3

Actually, having SeeQueue on queue Y (destination) is enough (using 3.8.8).

ThanksOn Thu, 15 Sep 2011 12:44:42 -0400, Kevin Falcone wrote:

On Thu, Sep 15, 2011 at 02:04:17PM +0200, Nicolas GUIOT wrote:

Hi,

User A is AdminCC ans has full rights on queue X and no right on
queue Y.

A ticket arrives on queue X, user A wants to move it to queue Y :
what right on which queue does the user A need ?

If I go to “basics” and try to change its queue, I can only see the
queue A.

You need ModifyTicket and you’ll also need SeeQueue on the queue you
want to move to.

-kevin

Nicolas GUIOT
Risc Group - Service Production Exploitation
Alcatel/CTI - Av. du Gal de Gaulle
45140 ORMES - FRANCE
Tel : (+33) 2 38 71 84 98
Fax : (+33) 2 38 75 76 92