Rich text in templates?

RT Users
1

Hi,

In RT 3.8.x is rich text formatting supported for templates? It
appears to me not which seems a strange omission, if its not supported
is it in the pipeline for future versions?

thanks Andy.

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2

It is supported in 3.8.2 I have it setup on most of the templates now,
and it’s been working fine.

Here are a couple of our templates. They were just done quickly to show
that it works:

Autoreply template:

Content-Type: text/html

This is an automated response and your message regarding "{$Ticket->Subject()}", has been received and assigned a ticket ID of [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id()}].

If you choose to telephone us on this issue, please ensure you have your ticket number (#{$Ticket->id()}) to hand as you will be asked for it.

In order to track the progress of this request, please reply to this email or to any message you are sent, retaining the subject line. For example: Subject: [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id()}]

Please note that if you do not do this, a new ticket will be created and this will delay the resolution of your query.

Email: {$Ticket->QueueObj->CorrespondAddress()}

-----------------------------------------------------

Transaction template:

Content-Type: text/html
RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.

Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

-----------------------------------------------------

{$Transaction->Content()}-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Andy
Smith
Sent: 16 January 2009 12:56
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Rich text in templates?

Hi,

In RT 3.8.x is rich text formatting supported for templates? It
appears to me not which seems a strange omission, if its not supported
is it in the pipeline for future versions?

thanks Andy.

This message was sent using IMP, the Internet Messaging Program.

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3

Hi Alex,

ok, many thanks for responding. Currently I have 3.8.1 so Ill have
to upgrade. Thanks for the examples,

cheers Andy.

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4

It may be supported in 3.8.1, I just haven’t tried it properly until
3.8.2 on all the templates. I had the default auto reply as HTML in
3.8.1.-----Original Message-----
From: World Wide Web Owner [mailto:www@mx1.ukgrid.net] On Behalf Of Andy
Smith
Sent: 16 January 2009 15:16
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Rich text in templates?

Hi Alex,

ok, many thanks for responding. Currently I have 3.8.1 so Ill have
to upgrade. Thanks for the examples,

cheers Andy.

This message was sent using IMP, the Internet Messaging Program.