Rich text editor on Ticket Creation page

RT Users
1

Clean install of rt-3.8.1

When you open the page to create a new ticket is it possible to turn on
the Rich Text Editor toolbar for the “Describe the issue below” textbox?
Or is this textbox somehow different to the Comment and Reply textboxes?

Thanks
Gordon

2

I noticed on the BestPractical Website Blog:

a screenshot for the “Create a New Ticket” page which shows the Rich
Text Editor enabled.

This leads me to assume I have a configuration, or possible Rights,
problem which is not displaying the Rich Text Editor on the “Create a
New Ticket” page for me as SuperUser. It is available for Comments and
Replies however.

Any suggestions to what I am doing wrong?

thanks
Gordon

gordon@cryologic.com wrote:

3

It’s a bug in /opt/rt/share/html/Ticket/Create.html. It’s fixed in SVN
already so you can just fetch the new version from there or here’s a
patch that should fix it:

— share/html/Ticket/Create.html 2008-09-03 14:35:38.000000000 -0700
+++ local/html/Ticket/Create.html 2008-09-10 13:59:02.000000000 -0700
@@ -47,7 +47,7 @@
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header,
Title => loc(“Create a new ticket”),

  • onload => “hide(document.getElementById(‘Ticket-Create-details’));” &>
  • onload => “function () {
    hide(document.getElementById(‘Ticket-Create-details’)) }” &>
    <& /Elements/Tabs,
    current_toptab => “Ticket/Create.html”,
    Title => loc(“Create a new ticket”),

gordon@cryologic.com wrote: