Rich Text E-mail in 3.8

RT Users
1

I have my 3.8.1 instance up and running and was looking into getting RT
to send out Rich Text e-mail messages (correspondence) without much
luck. I came across this in the archives:

From Carbon60: Managed Cloud Services

i only see plain text after save. and i
get plain text email.

You need to tweak your templates slightly in order to send html mail,
but it seems to tickle a bug.

You should get mail about a bug report in a few minutes.

-kevin

Does this mean its not working yet (and its not just me :slight_smile: or do I need
to “tweak” my templates. If so, how would I go about doing that?

I do have PreferRichText set in my RT_SiteConfig.pm file and am using
the WYSIWYG editor.

Thanks all

Helmuth Ramirez

Sr. Network Administrator

Compupay Inc.

3450 Lakeside Drive

Suite 400

Miramar, FL 33027

tel: 954-874-4999

helmuthramirez@compupay.com

www.compupay.com

2

I have my 3.8.1 instance up and running and was looking into getting
RT to send out Rich Text e-mail messages (correspondence) without
much luck. I came across this in the archives:

From Carbon60: Managed Cloud Services

i only see plain text after save. and i
get plain text email.

You need to tweak your templates slightly in order to send html mail,
but it seems to tickle a bug.

You should get mail about a bug report in a few minutes.

Does this mean its not working yet (and its not just me :slight_smile: or do I
need to “tweak” my templates. If so, how would I go about doing that?

I do have PreferRichText set in my RT_SiteConfig.pm file and am
using the WYSIWYG editor.

As I said in that email, a ticket has been opened. It is a blocker
for 3.8.2,
and you can find it on rt3.fsck.com ticket 11013

Documentation and a fix will be included in 3.8.2

-kevin

3

Thanks Kevin,
Didn’t mean to push, just wasn’t exactly sure what “tickle a bug” meant
:slight_smile: