RFE for RT?

RT Developers
1

Hi,

How easy or impossible would it be to be able to exclude weekends from
days being counted in due date calculation.

This has been put forward by our Business Unit who want to be able to
keep inputting their two days for due date, but to be able to ignore Sat
and Sun from the calculation.

E.g. a ticket submitted at 12 on Friday would be due at 12 on Sunday,
but Saturday and Sunday are not working days, so they would prefer its
due date to be 12 on Tuesday.

Thanks

Rik

2

Richard Ellis wrote:

Hi,

How easy or impossible would it be to be able to exclude weekends from
days being counted in due date calculation.

This has been put forward by our Business Unit who want to be able to
keep inputting their two days for due date, but to be able to ignore Sat
and Sun from the calculation.

E.g. a ticket submitted at 12 on Friday would be due at 12 on Sunday,
but Saturday and Sunday are not working days, so they would prefer its
due date to be 12 on Tuesday.

Rik,

We kind of have this functionality in RTIR. It uses the CPAN
Business::Hours module written for this very purpose.

No doubt trivial to backport.

Cheers
John
JANET-CERT