Revert status to open on comment

Hi

Can someone point me to the correct way to have RT (3.4.1) change a
ticket’s status to ‘open’ when a comment is added via email? (as
currently happens with new correspondence).

Many thanks
Toby

Can someone point me to the correct way to have RT (3.4.1) change a
ticket’s status to ‘open’ when a comment is added via email? (as
currently happens with new correspondence).

How daft do I feel … for the record, it’s scrip’able:

condition: on comment
action: open tickets
template blank

Cheers
Toby