RT is setting an incorrect return email address on correspondence sent
to submitters. I thought the return address would be set in the
config.pm but it doesn’t seem to be entirely true. This is what I have
in config.pm $CorrespondAddress=‘RT::email@support.citadelradio.com’;
$CommentAddress=‘RT::comment@support.citadelradio.com’;
In emails rt generates, I see the return address as
It should be email@support.citadelradio.com or maybe it should be
comment@support.citadelradio.com (I am not quite sure what address
responses to tickets should come from) Anyway, right now it is coming
from neither, and I’d like to know how to fix that.
dev.citadelradio.com happens to be the hostname
Mark Matthews
Systems Administration
Citadel Communications Internet Division
Chris,
Tried that, no luck.
The return address I got when I opened a test ticket was
daemon@srv03.citadel.com.citadelradio.com
I did completely stop and start apache. Could this be a sendmail
trusted users issue?
-MarkFrom: Chris Scott [mailto:chris@hostorlando.com]
Sent: Thursday, December 27, 2001 6:12 PM
To: Mark Matthews
Subject: Re: [rt-users] Return address setting
Mark,
Take out the RT:: in the email addresses and then stop and start apache
and it should show up as what you want.
Chris Scott
Tried that, no luck.
The return address I got when I opened a test ticket was
daemon@srv03.citadel.com.citadelradio.com
I did completely stop and start apache. Could this be a sendmail
trusted users issue?
At a guess, it’s not RT’s fault at all; sendmail is misconfigured such
that it doesn’t think that support.citadelradio.com refers to the local
host. Make sure it’s listed in either the local host names class (Cw…
in /etc/mail/sendmail.cf, or /etc/sendmail.cw) or the masquerade
hostnames class (CM…)
brandon s. allbery [os/2][linux][solaris][japh] allbery@kf8nh.apk.net
system administrator [WAY too many hats] allbery@ece.cmu.edu
electrical and computer engineering KF8NH
carnegie mellon university [“better check the oblivious first” -ke6sls]