Fairly new to all of this and can’t seem to find an answer to this
I have set a ticket up with a group as Cc and AdminCc, using perl I am
creating a new ticket using the original based on a schedule.
I can access the email addresses using $ticket->AdminCcAddresses but
would like to just set the AdminCc to be the Group name.
Hope that makes sense : here’s a code snippet.
$ticketnew = new RT::Ticket($RT::SystemUser); $ticket_body = MIME::Entity->build(Data =>
Type => 'text/plain'); %ticket_vals = ( Queue => 'Actions', Status => 'open', Subject => $ticket->Subject, MIMEObj => $ticket_body, Owner => $bywhomname, Requestor => '', Starts => $start_dt, Due => $end_dt, Requestor => $ticket->RequestorAddresses, AdminCc => $ticket->AdminCcAddresses, # This gives me
the individual email addresses in the group but not the group name
Cc => $ticket->CcAddresses, 'CustomField-11' =>
'CustomField-9' => 'Action', 'CustomField-8' =>
Thanks in advance for any help