Restricted Superuser in RT

Dear all,

My Requirement is something like this, I want to create two Superusers.
One Superuser to manage a list of Department Queues and another
Superuser to manage a list of Project Queues.
At the same time the Superuser who manages the list of Department Queues
should not be able to view the list of Project
Queues and vice versa.

Can any one help me out, regarding this issue.

Thanks and Regards,

J.Mani Ezhilan

Dear all,

My Requirement is something like this, I want to create two Superusers.
One Superuser to manage a list of Department Queues and another
Superuser to manage a list of Project Queues.
At the same time the Superuser who manages the list of Department Queues
should not be able to view the list of Project
Queues and vice versa.

That’s not what “superuser” means. “Superuser” means “all privileges
on everything”.

What you described are two users or groups that you’ve granted a
number of per-queue privileges on.

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------

Hi…Thanks for the information.

Can I give a user with the privileges to create queues and users, but not the Superuser
Privileges.

Thanks and Regards,

J.Mani Ezhilan.

Rich Lafferty wrote:> On Sat, Jul 20, 2002 at 03:47:13PM +0530, maniezhilan (maniezhilan@naturesoft.net) wrote:

Dear all,

My Requirement is something like this, I want to create two Superusers.
One Superuser to manage a list of Department Queues and another
Superuser to manage a list of Project Queues.
At the same time the Superuser who manages the list of Department Queues
should not be able to view the list of Project
Queues and vice versa.

That’s not what “superuser” means. “Superuser” means “all privileges
on everything”.

What you described are two users or groups that you’ve granted a
number of per-queue privileges on.

-Rich


Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Hi…Thanks for the information.

Can I give a user with the privileges to create queues and users,
but not the Superuser Privileges.

AdminQueue and AdminUsers, IIRC.

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------

Can I give a user with the privileges to create queues and users,
but not the Superuser Privileges.

AdminQueue and AdminUsers, IIRC.

Are you sure? At least with RT 2.0.9, I ended up giving Superuser
privileges to the people that need to create new queues.

Fabian

Akumiitti Ltd has automatically scanned this message for viruses.

Hi,

Yes, its working for me, Global----->Userights-------->AdminQueue,
AdminUsers.

Try it out, it will work.

With Regards,

J.Mani Ezhilan

Fabian Ritzmann wrote:> On Thu, 4 Jul 2002 09:11:50 -0400 “Rich Lafferty” rich+rt@lafferty.ca wrote:

On Sat, Jul 20, 2002 at 11:26:51PM +0530, maniezhilan (maniezhilan@naturesoft.net) wrote:

Can I give a user with the privileges to create queues and users,
but not the Superuser Privileges.

AdminQueue and AdminUsers, IIRC.

Are you sure? At least with RT 2.0.9, I ended up giving Superuser
privileges to the people that need to create new queues.

Fabian


Akumiitti Ltd has automatically scanned this message for viruses.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm