Hi List,
The subject says it all.
I have groups of users who are not to be changing the status of a ticket to
an inactive status, the question is how to do this?
Lets say I have A group called SA and a group called SD.
I want SD to be able to set tickets to an inactive state,
I want SA to be able to edit everything else in a ticket, but not change the
state to an inactive state (I would prefer them not to be shown inactive
states at all).
Thanks,
Bill G.