Hi all
Our RT server had a catastrophic disk failure last night, and I’ve gotten the IT team to restore a large number of the files, but due to it being restored on a different version of RedHat and different perl and mysql versions, I’m running into a number of issues. Has anyone else had to deal with this? I could use any advice you’ve got. I have the databases, so I think I’m going to just try and completely reinstall RT and import the databases. Thanks!
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
Hi Kim, if I were you I would simply reinstall. Unless you had any
customizations, should be a piece of cake - the only thing you’ll need is a
copy of your RT_SiteConfig.pm file.
If you were running an older version of RT, you’ll need to follow the steps
to upgrade the RT database.
James MoseleyKimberly McKinnis kmckinnis@tivo.com wrote:
Hi all
Our RT server had a catastrophic disk failure last night, and I’ve gotten
the IT team to restore a large number of the files, but due to it being
restored on a different version of RedHat and different perl and mysql
versions, I’m running into a number of issues. Has anyone else had to deal
with this? I could use any advice you’ve got. I have the databases, so I
think I’m going to just try and completely reinstall RT and import the
databases. Thanks!
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Tons of customizations, which is partly why I’m worried. Lots of scrips, which I’m not sure where they live. I originally installed from a yum package (running 3.4.5). I’ll back up my RT files locally and work on a reinstall. Thanks!-----Original Message-----
From: jmoseley@corp.xanadoo.com [mailto:jmoseley@corp.xanadoo.com]
Sent: Thursday, April 30, 2009 11:29 AM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com; rt-users-bounces@lists.bestpractical.com
Subject: Re: [rt-users] restoration of RT from failed disk
Hi Kim, if I were you I would simply reinstall. Unless you had any
customizations, should be a piece of cake - the only thing you’ll need is a
copy of your RT_SiteConfig.pm file.
If you were running an older version of RT, you’ll need to follow the steps
to upgrade the RT database.
James Moseley
Kimberly McKinnis kmckinnis@tivo.com wrote:
Hi all
Our RT server had a catastrophic disk failure last night, and I’ve gotten
the IT team to restore a large number of the files, but due to it being
restored on a different version of RedHat and different perl and mysql
versions, I’m running into a number of issues. Has anyone else had to deal
with this? I could use any advice you’ve got. I have the databases, so I
think I’m going to just try and completely reinstall RT and import the
databases. Thanks!
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
The scrips are all located in the database. Most other RT source
customizations would be located in the /local directory.
James Moseley
Kimberly McKinnis
<kmckinnis@tivo.c
om> To
"jmoseley@corp.xanadoo.com"
04/30/2009 01:31 <jmoseley@corp.xanadoo.com>
PM cc
"rt-users@lists.bestpractical.com"
<rt-users@lists.bestpractical.com>,
"rt-users-bounces@lists.bestpractic
al.com"
<rt-users-bounces@lists.bestpractic
al.com>
Subject
RE: [rt-users] restoration of RT
from failed disk
Tons of customizations, which is partly why I’m worried. Lots of scrips,
which I’m not sure where they live. I originally installed from a yum
package (running 3.4.5). I’ll back up my RT files locally and work on a
reinstall. Thanks!
Oh! That’s good news, since I salvaged the database. It’s almost entirely functional now. Thanks everyone!!-----Original Message-----
From: jmoseley@corp.xanadoo.com [mailto:jmoseley@corp.xanadoo.com]
Sent: Thursday, April 30, 2009 11:41 AM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com; rt-users-bounces@lists.bestpractical.com
Subject: RE: [rt-users] restoration of RT from failed disk
The scrips are all located in the database. Most other RT source
customizations would be located in the /local directory.
James Moseley
Kimberly McKinnis
<kmckinnis@tivo.c
om> To
"jmoseley@corp.xanadoo.com"
04/30/2009 01:31 <jmoseley@corp.xanadoo.com>
PM cc
"rt-users@lists.bestpractical.com"
<rt-users@lists.bestpractical.com>,
"rt-users-bounces@lists.bestpractic
al.com"
<rt-users-bounces@lists.bestpractic
al.com>
Subject
RE: [rt-users] restoration of RT
from failed disk
Tons of customizations, which is partly why I’m worried. Lots of scrips,
which I’m not sure where they live. I originally installed from a yum
package (running 3.4.5). I’ll back up my RT files locally and work on a
reinstall. Thanks!