Tons of customizations, which is partly why I’m worried. Lots of scrips, which I’m not sure where they live. I originally installed from a yum package (running 3.4.5). I’ll back up my RT files locally and work on a reinstall. Thanks!-----Original Message-----
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Thursday, April 30, 2009 11:29 AM
To: Kimberly McKinnis
Cc: email@example.com; firstname.lastname@example.org
Subject: Re: [rt-users] restoration of RT from failed disk
Hi Kim, if I were you I would simply reinstall. Unless you had any
customizations, should be a piece of cake - the only thing you’ll need is a
copy of your RT_SiteConfig.pm file.
If you were running an older version of RT, you’ll need to follow the steps
to upgrade the RT database.
Kimberly McKinnis email@example.com wrote:
Our RT server had a catastrophic disk failure last night, and I’ve gotten
the IT team to restore a large number of the files, but due to it being
restored on a different version of RedHat and different perl and mysql
versions, I’m running into a number of issues. Has anyone else had to deal
with this? I could use any advice you’ve got. I have the databases, so I
think I’m going to just try and completely reinstall RT and import the
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