Hi, I’m running 5.0.1, and want to get started on using the API. I wanted to install the RT::Extension::REST2 plugin, but got the message it’s already cored in RT5. Cool!
As the root user I create a token, and I want to test a simple request. But whatever I do, I get 401’s. Can’t find anything in any logs. Do I need to enable the api or something??
curl -H ‘Authorization: token 1-14-15******bb’ https://requesttracker.domain.local/REST/2.0/queues/all -v
Trying 1.2.3.4:443…
- TCP_NODELAY set
- Connected to requesttracker.domain.local (1.2.3.4) port 443 (#0)
- ALPN, offering h2
- ALPN, offering http/1.1
- successfully set certificate verify locations:
- CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs - TLSv1.3 (OUT), TLS handshake, Client hello (1):
- TLSv1.3 (IN), TLS handshake, Server hello (2):
- TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
- TLSv1.3 (IN), TLS handshake, Certificate (11):
- TLSv1.3 (IN), TLS handshake, CERT verify (15):
- TLSv1.3 (IN), TLS handshake, Finished (20):
- TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
- TLSv1.3 (OUT), TLS handshake, Finished (20):
- SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
- ALPN, server accepted to use http/1.1
- Server certificate:
- subject: O=Company; OU=ICT; CN=requesttracker.domain.local
- start date: Mar 22 13:13:05 2021 GMT
- expire date: Mar 22 13:13:05 2023 GMT
- subjectAltName: host “requesttracker.domain.local” matched cert’s “requesttracker.domain.local”
- issuer: DC=local; ****** Issuing Certificate Authority
- SSL certificate verify ok.
GET /REST/2.0/queues/all HTTP/1.1
Host: requesttracker.domain.local
User-Agent: curl/7.68.0
Accept: /
Authorization: token 1-14-15******bb
- TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
- TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
- old SSL session ID is stale, removing
- Mark bundle as not supporting multiuse
< HTTP/1.1 401 Unauthorized
< Date: Sun, 02 May 2021 16:36:23 GMT
< Server: Apache
< Content-Length: 26
< Content-Type: application/json; charset=utf-8
<
{“message”:“Unauthorized”}
