I’m working with RT 4.4.1 and REST 2.0. I’m trying to add a comment to a ticket and Cc another user, similar to the “One-time Cc” on the comment form.
I’ve been successful in creating the comment and content, but can’t seem to get the message sent to the Cc. The ticket owner receives notification that a comment was added. As part of the comment json I’ve tried adding Cc:, One-time Cc:, and RT-Send-CC: without success. I did confirm that TimeTaken updates Time Worked correctly, so I believe that the calls are correct.
Any advice or guidance is appreciated.