I just finished installing RT 2.0.11 and I am both happy and
impressed with it so far! But there’s one thing which isn’t working -
response to requestor via the web form.
If I create a new ticket (via web or email) the autoreply works fine,
so the system can definitely send emails. But when I reply to or
resolve a ticket and want rt to notify the requestor, it just doesn’t
send an email. There are no error messages in the rt log, and no
trace of the email in the postfix log. (fyi - the autoreply is logged
Any idea what might be wrong? I have tried requesting tickets from
two different email addresses, both got autoreplies but the web based
replies and resolve notifications don’t work.