Response to requestor fails

Hi

I just finished installing RT 2.0.11 and I am both happy and
impressed with it so far! But there’s one thing which isn’t working -
response to requestor via the web form.

If I create a new ticket (via web or email) the autoreply works fine,
so the system can definitely send emails. But when I reply to or
resolve a ticket and want rt to notify the requestor, it just doesn’t
send an email. There are no error messages in the rt log, and no
trace of the email in the postfix log. (fyi - the autoreply is logged
in postfix).

Any idea what might be wrong? I have tried requesting tickets from
two different email addresses, both got autoreplies but the web based
replies and resolve notifications don’t work.

Please advice.

TIA
/Fred

fred backman wrote:

Hi

I just finished installing RT 2.0.11 and I am both happy and
impressed with it so far! But there’s one thing which isn’t working -
response to requestor via the web form.

If I create a new ticket (via web or email) the autoreply works fine,
so the system can definitely send emails. But when I reply to or
resolve a ticket and want rt to notify the requestor, it just doesn’t
send an email. There are no error messages in the rt log, and no
trace of the email in the postfix log. (fyi - the autoreply is logged
in postfix).

Any idea what might be wrong? I have tried requesting tickets from
two different email addresses, both got autoreplies but the web based
replies and resolve notifications don’t work.

Please advice.

Can You tell us which scrips You defined?

Regards,
Harald

Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com

hwagener.vcf (119 Bytes)

At 5:05 pm +0100 15/2/02, Harald Wagener wrote:

fred backman wrote:

Hi

I just finished installing RT 2.0.11 and I am both happy and
impressed with it so far! But there’s one thing which isn’t working -
response to requestor via the web form.

If I create a new ticket (via web or email) the autoreply works fine,
so the system can definitely send emails. But when I reply to or
resolve a ticket and want rt to notify the requestor, it just doesn’t
send an email. There are no error messages in the rt log, and no
trace of the email in the postfix log. (fyi - the autoreply is logged
in postfix).

Any idea what might be wrong? I have tried requesting tickets from
two different email addresses, both got autoreplies but the web based
replies and resolve notifications don’t work.

Please advice.

Can You tell us which scrips You defined?

I’ve got it working now. Problem was I didn’t have the right scripts
active. RTFM in other words :wink:

Thanks to those who helped me!

cheers
Fred