$ResolveDefaultUpdateType in 4.0.6

RT Users
1

Hi All -

Just upgraded to 4.0.6. I’m trying to change the *
$ResolveDefaultUpdateType* as I had it in 3.8.8.

I’ve put the following into my RT_SiteConfig.pm but the DefaultUpdateType
for resolve is still set to Comments in the WebUI.

default => {
actions => [
‘new → open’ => { label => ‘Open it’, update => ‘Respond’
},
‘new → resolved’ => { label => ‘Resolve’, update => ‘Respond’
},
‘new → rejected’ => { label => ‘Reject’, update => ‘Respond’
},
‘new → deleted’ => { label => ‘Delete’ },

        'open -> stalled'  => { label => 'Stall',   update => 'Comment'

},
‘open → resolved’ => { label => ‘Resolve’, update => ‘Respond’
},
‘open → rejected’ => { label => ‘Reject’, update => ‘Respond’
},

        'stalled -> open'  => { label => 'Open it' },
        'resolved -> open' => { label => 'Re-open', update => 'Comment'

},
‘rejected → open’ => { label => ‘Re-open’, update => ‘Comment’
},
‘deleted → open’ => { label => ‘Undelete’ },
],
},

Again, my main goal is to have the update type be *respond *when *resolving
*a ticket. I’ve already followed the instructions here (
http://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom
update types don’t seem to be getting set.

Am I missing something?
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.edu

2

Hi All -

Just upgraded to 4.0.6. I’m trying to change the
$ResolveDefaultUpdateType as I had it in 3.8.8.

I’ve put the following into my RT_SiteConfig.pm but the DefaultUpdateType
for resolve is still set to Comments in the WebUI.

default => {
actions => [
‘new → open’ => { label => ‘Open it’, update => ‘Respond’
},
‘new → resolved’ => { label => ‘Resolve’, update => ‘Respond’
},
‘new → rejected’ => { label => ‘Reject’, update => ‘Respond’
},
‘new → deleted’ => { label => ‘Delete’ },

        'open -> stalled'  => { label => 'Stall',   update => 'Comment'

},
‘open → resolved’ => { label => ‘Resolve’, update => ‘Respond’
},
‘open → rejected’ => { label => ‘Reject’, update => ‘Respond’
},

        'stalled -> open'  => { label => 'Open it' },
        'resolved -> open' => { label => 'Re-open', update => 'Comment'

},
‘rejected → open’ => { label => ‘Re-open’, update => ‘Comment’
},
‘deleted → open’ => { label => ‘Undelete’ },
],
},

Again, my main goal is to have the update type be respond when resolving a
ticket. I’ve already followed the instructions here
(http://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom
update types don’t seem to be getting set.

Am I missing something?

Show whole block from SiteConfig that starts from “Set(%Lifecycle” and
ends with “);”,

–
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.edu

Best regards, Ruslan.