Resolved ticket email

Hi

For some reason, when a ticket is resolved an email is not generated. I
have the scrip and template configured as shown:

This was working before I removed the From: and Sender: lines from the
content of the template.

Zul Shariff

  1. Don’t send html emails.
  2. Error is logged in the logs
  3. code { $Ticket->Transactions->First->Object->Content } is wrong,
    should be something like { $Ticket->Transactions->First->Content } to
    work at least.On 3/26/06, Zul Shariff Zul.Shariff@ca.trader.com wrote:

Hi

For some reason, when a ticket is resolved an email is not generated. I have the scrip and template configured as shown:

This was working before I removed the From: and Sender: lines from the content of the template.

Zul Shariff


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Best regards, Ruslan.

Zul Shariff wrote:

I note that you have

{Transaction-> …

in your template. Won’t work. Use

{$Transaction-> …

Rick R.

rickr.vcf (182 Bytes)

Sorry to butt in , but a related question does {
$Ticket->Transactions->First->Content }work in 3.4.4.
I guess it meant to return the very first transaction (in most cases
the text that Created the ticket), but in my case its the same as
{$Transaction->Content()}?? ie the current transaction.
rt-3.4.4 dbix 1.33 and mysql 4.17 …apache2 and modperl2

Roy
Ruslan Zakirov wrote:

Hi
I removed the ‘transaction’ line from the template, restarted the web
server, opened and resolved a ticket and it still didn’t send an email
to the requestor. However the log now says that ‘no recipients were
found’.

Zul ShariffFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, March 28, 2006 9:06 AM
To: Zul Shariff
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] resolved ticket email

  1. Don’t send html emails.
  2. Error is logged in the logs
  3. code { $Ticket->Transactions->First->Object->Content } is wrong,
    should be something like { $Ticket->Transactions->First->Content } to
    work at least.

Hi

For some reason, when a ticket is resolved an email is not generated.
I have the scrip and template configured as shown:

This was working before I removed the From: and Sender: lines from the
content of the template.

Zul Shariff


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html

Best regards, Ruslan.

Most probably it’s related NotifyActor, see FAQ on the wiki.On 3/28/06, Zul Shariff Zul.Shariff@ca.trader.com wrote:

Hi
I removed the ‘transaction’ line from the template, restarted the web
server, opened and resolved a ticket and it still didn’t send an email
to the requestor. However the log now says that ‘no recipients were
found’.

Zul Shariff

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, March 28, 2006 9:06 AM
To: Zul Shariff
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] resolved ticket email

  1. Don’t send html emails.
  2. Error is logged in the logs
  3. code { $Ticket->Transactions->First->Object->Content } is wrong,
    should be something like { $Ticket->Transactions->First->Content } to
    work at least.

On 3/26/06, Zul Shariff Zul.Shariff@ca.trader.com wrote:

Hi

For some reason, when a ticket is resolved an email is not generated.
I have the scrip and template configured as shown:

This was working before I removed the From: and Sender: lines from the
content of the template.

Zul Shariff


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


Best regards, Ruslan.

Best regards, Ruslan.