Resolved message

When I go to resolve a ticket, I get the default resolved template,
which is fine. But, when I enter text into the “Message” field on the
screen, it does not show up in the resolved message to the user.

I have tried {$Ticket->Message} but that does not do it.

How do I get my message to appear in the template? What RT field do I
need to insert to get it to show up?

Ed

Try this one… it seems the code has changed. The last one I used was not totally what I wanted but its better than nothing.

http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Ed Davison
Sent: Tuesday, September 14, 2004 10:22 AM
To: rt-users
Subject: [rt-users] resolved message

When I go to resolve a ticket, I get the default resolved template,
which is fine. But, when I enter text into the “Message” field on the
screen, it does not show up in the resolved message to the user.

I have tried {$Ticket->Message} but that does not do it.

How do I get my message to appear in the template? What RT field do I
need to insert to get it to show up?

Ed


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message.

Yes, perfect! That does the trick exactly.

EdOn Tue, 2004-09-14 at 12:55, Jonathan Chen wrote:

Try this one… it seems the code has changed. The last one I used was not totally what I wanted but its better than nothing.

http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Ed Davison
Sent: Tuesday, September 14, 2004 10:22 AM
To: rt-users
Subject: [rt-users] resolved message

When I go to resolve a ticket, I get the default resolved template,
which is fine. But, when I enter text into the “Message” field on the
screen, it does not show up in the resolved message to the user.

I have tried {$Ticket->Message} but that does not do it.

How do I get my message to appear in the template? What RT field do I
need to insert to get it to show up?

Ed


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com


This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message.