Here is another noob question (I hope you guys don’t get tired of these).
Last week our mysql server crapped out on us and I had to restore the
system from a backup. We ended up loosing ~5 days worth of data for RT
because we were using mysqlhotcopy (and who knew hotcopy didn’t copy all
of the mysql database types).
At any rate, when we restored - RT was back to the way it was 5 days
prior. Meaning there were several tickets which we had marked as
"resolved" which were now showing up as open again.
Which leads me to my question - is there any way to mark a ticket as
resolved without the end-user getting an email telling them that their
ticket has been closed?
Chris Barnes AOL IM: CNBarnes
email@example.com Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: firstname.lastname@example.org
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590