All,
Is there a way to change the status of a ticket to resolved via email??
Or does that have to be done via the WebUI?
-Stevo
wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail
Stevo wrote:
All,
Is there a way to change the status of a ticket to resolved via
email?? Or does that have to be done via the WebUI?-Stevo
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
Thanks Drew,
I’ve got this working, but when I reply with the command “Set-Owner:
stevo”, it changes the owner correctly, but those commands are visable
when the end-user gets the email, which is not supposed to happen
(according to that wiki page).
The part I believe I’m messing up on is:
“I then have a normal Scrip AFTER this that executes of On Correspond
Requestors and CC’s Template Correspondece.”
How do I get the Scrip to run AFTER my custom action?
Stevo
Drew Barnes wrote: