Resolve Ticket via Email?

All,

Is there a way to change the status of a ticket to resolved via email??
Or does that have to be done via the WebUI?

-Stevo

wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

Stevo wrote:

All,

Is there a way to change the status of a ticket to resolved via
email?? Or does that have to be done via the WebUI?

-Stevo


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Thanks Drew,

I’ve got this working, but when I reply with the command “Set-Owner:
stevo”, it changes the owner correctly, but those commands are visable
when the end-user gets the email, which is not supposed to happen
(according to that wiki page).

The part I believe I’m messing up on is:

“I then have a normal Scrip AFTER this that executes of On Correspond
Requestors and CC’s Template Correspondece.”

How do I get the Scrip to run AFTER my custom action?

Stevo

Drew Barnes wrote: