Resolve stalled tickets after 72 hours (oops, accidentally posted to devel)

(oops! I accidentally posted this to devel! sorry!)

I’d like to automatically resolve stalled tickets after 72 hours. I’m
pretty sure there was a scrip and template for this on the wiki but I
can’t seem to find it. I want to automatically resolve any tickets that
are stalled for over 72 hours and send a notification to the requestor
and any CCs.


Daniel Jimenez
MemberSource Credit Union
Information Systems Analyst
713-244-1122 voice
713-244-3310 fax