Resending autoreply

RT Users
1

Sometimes a support request is sent to a support person and the support
person forwards the request to RT. In that case the autoreply goest to
the support person and the actual requestor will be left without. Same
thing happens when a requestor is added to an existing ticket. Is there
a way for resending the autoreply message to requestors?

Lynoure Rajamäki
lynoure@otaverkko.fi

2

Lynoure Rajam?ki wrote:

Sometimes a support request is sent to a support person and the support
person forwards the request to RT. In that case the autoreply goest to
the support person and the actual requestor will be left without.

If your MUA supports it, “bounce” the request to RT instead of
forwarding it. RT will see it as though it came direct from the
requestor.

Same
thing happens when a requestor is added to an existing ticket. Is there
a way for resending the autoreply message to requestors?

I can’t think of any simple way to do this on requestor
addition, but that’s not to say it can’t be done…
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Sometimes a support request is sent to a support person and the support
person forwards the request to RT. In that case the autoreply goest to
the support person and the actual requestor will be left without.

If your MUA supports it, “bounce” the request to RT instead of
forwarding it. RT will see it as though it came direct from the
requestor.

This is sometimes called “redistributed”. You could probably do
somehting sneaky with a weird header and procmail, or maybe the
extended mailgate way.

seph