1)Change the parameter SkipDeleted to 0 in file local/html/Search/Elements/PickBasics
2)After this, add a instruction in local/lib/RT/Tickets_Overlay_SQL.PM near from line 512:
$self->{‘allow_deleted_search’} = 1;
The routine will look like this:
We don’t want deleted tickets unless ‘allow_deleted_search’ is set
$self->{‘allow_deleted_search’} = 1;
unless( $self->{‘allow_deleted_search’} ) {
$self->SUPER::Limit(FIELD => ‘Status’,
OPERATOR => ‘!=’,
VALUE => ‘deleted’);
These changes work fine here… with RT 3.4.2, ok?!
Cheers,
Rodolfo de Moraes Reis
Diretoria de Soluções de
Inteligência de Negócios
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br
-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]Em nome de Andrew
Xenides
Enviada em: terça-feira, 22 de novembro de 2005 23:14
Para: rt-users@lists.bestpractical.com
Assunto: [rt-users] search deleted tickets
Hi,
Is there any way to search for deleted tickets. No specific criteria, just
the queue name and status = deleted.
Thanks
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