RES: Re: rt-mailgate error wht ExternalAuth On User Creation by Email

RT Users
1

Kevin,

I found just one unprivileged user with the following:
Username: czarevj@yahoo.com.br
Email: czarevj@yahoo.com.br
RealName: Vanessa Somelastname

The real name is the same of the requestor that got the error: “Vanessa
Somelastname.” The only diference is the email address.

My guess: ExternalAuth or other subroutine is denying creation of users
with the same RealName.

My LDAP attributes:

‘attr_match_list’ => [‘Name’, ‘EmailAddress’],

‘attr_map’ => {‘Name’ => ‘uid’, ‘EmailAddress’ =>
‘mail’, ‘RealName’ => ‘cn’, ‘ExternalAuthId’ => ‘uid’}

Any Ideas?

Luciano

-----Mensagem original-----
[mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Kevin
FalconeEnviada em: segunda-feira, 31 de outubro de 2011 11:43
Para: rt-users@lists.bestpractical.com
Assunto: [SPAM] Re: [rt-users] rt-mailgate error wht
ExternalAuth On User Creation by Email

2

Your attribute map list will restrict creation if any of the conditions are met, if I understand correctly. So since someone exists with that name, it sees the user as already existing. The attribute match list is for searching on either name or email, in your case, for authentication / creation / update, etc.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Luciano Ernesto da Silva
Sent: Monday, October 31, 2011 9:24 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RES: Re: rt-mailgate error wht ExternalAuth On UserCreation by Email

Kevin,

I found just one unprivileged user with the following:
Username: czarevj@yahoo.com.br
Email: czarevj@yahoo.com.br
RealName: Vanessa Somelastname

The real name is the same of the requestor that got the error: “Vanessa
Somelastname.” The only diference is the email address.

My guess: ExternalAuth or other subroutine is denying creation of users
with the same RealName.

My LDAP attributes:

‘attr_match_list’ => [‘Name’, ‘EmailAddress’],

‘attr_map’ => {‘Name’ => ‘uid’, ‘EmailAddress’ =>
‘mail’, ‘RealName’ => ‘cn’, ‘ExternalAuthId’ => ‘uid’}

Any Ideas?

Luciano

-----Mensagem original-----
De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Kevin
Falcone
Enviada em: segunda-feira, 31 de outubro de 2011 11:43
Para: rt-users@lists.bestpractical.com
Assunto: [SPAM] Re: [rt-users] rt-mailgate error wht
ExternalAuth On User Creation by Email

3

I found just one unprivileged user with the following:
Username: czarevj@yahoo.com.br
Email: czarevj@yahoo.com.br
RealName: Vanessa Somelastname

The real name is the same of the requestor that got the error: “Vanessa
Somelastname.” The only diference is the email address.

My guess: ExternalAuth or other subroutine is denying creation of users
with the same RealName.

Your attr_match_list says you’re uniquing on Name and EmailAddress,
not on RealName.

If you’d configured attr_match_list to use RealName, then this would
explain your problem.

What’s usually happening is that you have a conflicting
Name/EmailAddress match happening in RT (based on your config).

My LDAP attributes:

‘attr_match_list’ => [‘Name’, ‘EmailAddress’],

‘attr_map’ => {‘Name’ => ‘uid’, ‘EmailAddress’ =>
‘mail’, ‘RealName’ => ‘cn’, ‘ExternalAuthId’ => ‘uid’}

-kevin