RES: Re: RES: Re: rt-mailgate error wht ExternalAuth On User Creation by Email

RT Users
1

Hello Kevin,

What do you mean " conflicting Name/EmailAddress match" ? Is attr_map
mandatory?

Luciano

-----Mensagem original-----
[mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Kevin
FalconeEnviada em: segunda-feira, 31 de outubro de 2011 15:19
Para: rt-users@lists.bestpractical.com
Assunto: [SPAM] Re: [rt-users] RES: Re: rt-mailgate error wht
ExternalAuth On User Creation by Email

I found just one unprivileged user with the following:
Username: czarevj@yahoo.com.br
Email: czarevj@yahoo.com.br
RealName: Vanessa Somelastname

The real name is the same of the requestor that got the error:
“Vanessa Somelastname.” The only diference is the email address.

My guess: ExternalAuth or other subroutine is denying creation of
users with the same RealName.

Your attr_match_list says you’re uniquing on Name and EmailAddress, not
on RealName.

If you’d configured attr_match_list to use RealName, then this would
explain your problem.

What’s usually happening is that you have a conflicting
Name/EmailAddress match happening in RT (based on your config).

My LDAP attributes:

‘attr_match_list’ => [‘Name’, ‘EmailAddress’],

‘attr_map’ => {‘Name’ => ‘uid’, ‘EmailAddress’ =>
‘mail’, ‘RealName’ => ‘cn’, ‘ExternalAuthId’ => ‘uid’}

-kevin

-----Mensagem original-----
De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Kevin
Falcone Enviada em: segunda-feira, 31 de outubro de 2011 11:43
Para: rt-users@lists.bestpractical.com
Assunto: [SPAM] Re: [rt-users] rt-mailgate error wht
ExternalAuth On User Creation by Email

Actually I checked the list of users, I don’t have any user with
same name of the requestor.

Search for the user, don’t just read the list of users. The list is
only Privileged users.

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Barcelona, Spain November 28 & 29, 2011