RES: One get two emails when sending emails to queue

I think I didn’t understand exactly, RT sends two messages or you got one from RT and another copy exactly?

This Scrip “On Create Autoreply To Requestors” send the first one about the ticket creation (have ticket nr.) maybe you have another Scrip.
Look at Scrips with condition “On Create”.

Check if the second mail isn’t any Cc or Bcc your mail client is redirecting or sending.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified PartnerDe: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Martin Petersson
Enviada em: quinta-feira, 9 de fevereiro de 2012 10:26
Para: rt-users@lists.bestpractical.com
Assunto: [rt-users] One get two emails when sendiing emails to queue

Hello,

I wonder how to stop RT from sending out two emails?
I get one confirmation message that you have this ticket nr and so on and that’s ok but one do also get a message that showing me what I wrote. Can I turn that off somehow?

Med Vänliga Hälsningar/Best Regards
Martin Petersson
*: Office +46 (0)522 98028
*: Fax +46 (0)70 25 79 453
*: www.uanet.sehttp://www.uanet.se/

Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
P Please consider the environment before printing this e-mail.

Thank you! :slight_smile: i had one scrip in swedish, on creation notify everyone. I inactivated the scrip.

Med Vänliga Hälsningar/Best Regards
Martin Petersson
*: Office +46 (0)522 98028
*: Fax +46 (0)70 25 79 453
*: www.uanet.sehttp://www.uanet.se/

Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
P Please consider the environment before printing this e-mail.

Från: Diaulas Castro [mailto:diaulas.castro@intersolution.inf.br]
Skickat: den 9 februari 2012 14:12
Till: Martin Petersson; rt-users@lists.bestpractical.com
Kopia: Diaulas Castro
Ämne: RES: One get two emails when sending emails to queue

I think I didn’t understand exactly, RT sends two messages or you got one from RT and another copy exactly?

This Scrip “On Create Autoreply To Requestors” send the first one about the ticket creation (have ticket nr.) maybe you have another Scrip.
Look at Scrips with condition “On Create”.

Check if the second mail isn’t any Cc or Bcc your mail client is redirecting or sending.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.brhttp://www.intersolution.inf.br
Oracle Certified PartnerDe: rt-users-bounces@lists.bestpractical.commailto:rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]mailto:[mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Martin Petersson
Enviada em: quinta-feira, 9 de fevereiro de 2012 10:26
Para: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Assunto: [rt-users] One get two emails when sendiing emails to queue

Hello,

I wonder how to stop RT from sending out two emails?
I get one confirmation message that you have this ticket nr and so on and that’s ok but one do also get a message that showing me what I wrote. Can I turn that off somehow?

Med Vänliga Hälsningar/Best Regards
Martin Petersson
*: Office +46 (0)522 98028
*: Fax +46 (0)70 25 79 453
*: www.uanet.sehttp://www.uanet.se/

Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
P Please consider the environment before printing this e-mail.