Hi Rick,
How are you? I would like to create some custom fields and
calculate some values in other custom fields in a webpage from the
system, but in the example that you have sent me, I need to know about
the ID of custom fields. How can I get it? Where can I see it?
In the scrip creation, we have three fields to put a peace of
code, where can I put this code to calculate?
Do you have any manual about this feature of system?
Cheers,
-----Mensagem original-----De: Rick Russell [mailto:rickr@rice.edu]
Enviada em: quarta-feira, 22 de junho de 2005 17:42
Para: Rodrigo Blanco
Assunto: Re: Doubt RT
Rodrigo,
It sounds like you should try this:
– Create the three custom fields that you want
– Create a scrip with User Defined conditions and actions. The
User Defined condition would look for any change to the “dates initial”
and “dates resolution” fields of the ticket, example:
if ( ($self->TransactionObj->Field eq ‘custom-field-id-1’)
||
($self->TransactionObj->Field eq ‘custom-field-id-2’)
)
{ return(1); }
else
{ return(undef); }
where custom-field-id-1 is the numerical ID of the first custom field,
and custom-field-id-2 is the numerical ID of the second custom field.
– The User Defined action would be something like this. This is not
real code; you’ll need to write the code.
my StartTimeSeconds = Parsedate(contents of first custom field);
my ResolveTimeSeconds = Parsedate(contents of second custom field);
my SolutionTime = ((ResolveTimeSeconds - StartTime)/60.0);
(Set contents of third custom field to SolutionTime)
Setting custom fields is somewhat difficult, but these Wiki entries will
help you get started:
Request Tracker Wiki
Request Tracker Wiki
Good luck,
Rick R.
Rodrigo Blanco wrote:
Good afternoon Rick,
I am beginner in this ticket system and he/she would like to know if
it
is possible the change of some screens and some increments:for example, create three fields:
“dates initial of the ticket”
“dates resolution of the ticket”
“time of solution”he/she would like to know as I do to do a formula that calculates the
time he/she enters the " initial " date and the " final " date, and of
the result in minutes in the field " time of solution "Please it would like that somebody helped me because I am depending on
that for my work to have success.Thank you very much and I wait its answer
Rodrigo (Brazil)
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