I am trying to implement validation for the Requestor, CC and AdminCC fields when creating a ticket using the webUI. This is to try and prevent pointless accounts being created and, more specifically, tickets being connected to nonexistent people. This validation should lookup each entry in one or both of the RT db and AD (depending on need) to check they already exist and if not would issue some kind of prompt to confirm that a new entry should be created.
I currently have this partially implemented in two places.
Using the ‘BeforeCreate’ callback I have more or less the same lookup as in 1) but this sets the skip_create variable (and loads the @results array with the failures) if it finds any non-existant entries until they can be confirmed or corrected. This check is really as a last resort to cover people who don’t check what they type, ideally they would use the ‘check’ link mention in 1) first.
The problem I have is connecting the two. I was thinking of something like a hidden field on the create form (Create.html) that I could update from the popup with the list of new email addresses and then the BeforeCreate code would be able to use that list as a confirmation list. However I don’t understand what I need to do to add a new hidden field to the form and have the value included upon submission. I did wonder about custom fields but I can’t see a way to make it hidden and a visible solution would look a bit kludgy.
Adding the field wasn’t a problem it is just getting the value into something like %ARGS that I can’t get my head around.
Alternatively am I going about this the right way or is there a better way that I have missed completely?
Incidentally I am using 3.8.1
Thanks for any help you can give me!
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