Required fields

RT Users
1

Hi,

One question:
Is there a way to require certain fields when a user creates a new ticket?

…
/ / Daniel Garc�a Mej�a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cient�fics i Acad�mics de Catalunya

Gran Capit�, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

2

Hi,

One question:
Is there a way to require certain fields when a user creates a new
ticket?

…
__
/ / Daniel Garc�a Mej�a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cient�fics i Acad�mics de Catalunya

Gran Capit�, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 -dgarcia@cesca.cat
…

Sorry for the question, I just see the solution:

When create a Custom Fields it’s possible to put a ‘Validation’. I don’t
see this, sorry

…
/ / Daniel Garc�a Mej�a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cient�fics i Acad�mics de Catalunya

Gran Capit�, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

3

Hi,

One question:
Is there a way to require certain fields when a user creates a new ticket?

In addition to built in mandatory custom fields you can use the following:

MandatorySubject and MandatoryRequestor are also available on the CPAN.

–
…
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

Sorry for the question, I just see the solution:

When create a Custom Fields it’s possible to put a ‘Validation’. I don’t see
this, sorry

–
…
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

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Best regards, Ruslan.