Required Fields in a new ticket? and problems with custom fields

RT Users
1

I have made a custom field for “tickets” and I see it show up when creating
a new ticket, but when I select one of the items
from the list the ticket is created and the custom fields section shows up
on the ticket but it says (No Value).

Then I click on Custom Fields to select a value and I get:
Could not add new custom field value. Permission Denied.

Also…

Is there a way to require certain fields when a user creates a new ticket?
I did a search on the wiki for required fields and custom ticket but did not
find any results.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448

2

Maciak, TJ wrote:

I have made a custom field for “tickets” and I see it show up when
creating a new ticket, but when I select one of the items
from the list the ticket is created and the custom fields section shows
up on the ticket but it says (No Value).

Then I click on Custom Fields to select a value and I get:
Could not add new custom field value. Permission Denied.
You don’t have enough rights to manage Ticket’s CF values.

Also…

Is there a way to require certain fields when a user creates a new ticket?
I did a search on the wiki for required fields and custom ticket but did
not find any results.
This feature available in >=3.5.1 releases(development).

3

I am also wondering this.
Is there a way to my some fields required
ie Subject

4

Go into the custom field you want and select “Validation” the “?#Mandatory”