Where can I add code to prevent a ticket from being resolved with
an empty ‘Message:’ field? I would like to just display an error
message and redisplay the current page.
I have searched the code and tried a number of modifications to
Ticket/Update.html, but have not been able to identify the correct
place to do the validation.
Matthew
Where can I add code to prevent a ticket from being resolved with
an empty ‘Message:’ field? I would like to just display an error
message and redisplay the current page.
That would block you from resolving a ticket without comment which
was re-opened by a “thank you” response from your customer. Are you
sure you want to restrict that? We get those all the time.
smime.p7s (2.47 KB)