Requestors not receiving attachments

RT Users
1

I’m having an issue where, either via email to ticket system, or using web
interface, requestors aren’t receiving attachments. They receive the email,
but without any sign of the attachment. The attachment shows up in the
ticket via the interface, but that’s it. My config.pm:

$MaxAttachmentSize = 100000;
$TruncateLongAttachments = undef;
$DropLongAttachments = undef;

And the attachments I’m testing with are 2k…

This is rt 2-0-15 with apache 1.3.27 and fastcgi 2.4.0

Thanks!

-=| Ben
2

I’m having an issue where, either via email to ticket system, or using
web
interface, requestors aren’t receiving attachments. They receive the
email,
but without any sign of the attachment.
[snip]
This is rt 2-0-15 with apache 1.3.27 and fastcgi 2.4.0

This is normal (intended) behavior. To have attachments get sent out
with correspondence, use the NotifyWithAttachment ScripAction. It’s in
the contrib directory for RT 2.

Regards,
Harald
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

3

I’m having an issue where, either via email to ticket system, or using
web
interface, requestors aren’t receiving attachments. They receive the
email, but without any sign of the attachment.

You need to install NotifyWithAttachment from contrib.

$TruncateLongAttachments = undef;
$DropLongAttachments = undef;

BTW, I’ve set these to undef in my config too. Does this cause any
problems? Should I set one of them to 1?

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

4

As a couple of people noted to me, the NotifyWithAttachment Action is
required. I was unaware the default behavior was intended (I thought I had
a misconfig/bug going on).
Thanks to Nathan Evans and Harald Wagener for pointing this out to me. I’ve
installed the new action and all’s well.

-=| Ben