I’m in the latter stages of preparing RT-3.4.1 for deployment. RT is
receiving and creating tickets from mail messages, but I noticed that
requestors were not receiving replies, which should be default behaviour
and is unchanged.
The log (for scrip#6: On Correspond Notify Requestors and Ccs with
template Correspondence) says: ‘No recipients found. Not sending.’
So I started to poke around and see what I could find.
In the ‘RT at a glance’ page’s ‘Quick search’ I can click on the queue
name and there is no value in the Requestors field. However, if bring
up the ticket itself, the Requestors field has a value.
System Administrator, ECE
Carnegie Mellon University
Please use informative subject lines